Salesforce Sales and Service Cloud Solutions Architect

1 month ago

London, United Kingdom AVEVA Full time

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at

Position: Salesforce Sales and Service Cloud Solutions Architect

Location: London | Cambridge

Employment type: Full-time regular

Benefits: Competitive package with an attractive bonus plan, regionally specific benefits ranging from above the norm paid vacation, contributions to retirement investment plans or pensions, insurances and a many other memberships and perks designed to enhance the workplace experience, your health, and wellbeing. 

We are looking for a Salesforce Sales and Service Cloud Solutions Architect to play a key role in optimising business and technology change within our Sales and Services function.

The Salesforce solution architect’s role is to evaluate all business requirements in the sales and service functions and come up with solutions in the form of products or services. Once they are given a problem, solution architects are not only in charge of finding answers but also of actively leading the technical vision to success.

Responsibilities:

The Salesforce Solutions Architect will demonstrate competencies across four key dimensions:

Interpret Business Needs: Translates sales and service business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work. Assess Technology: Monitors the current-state solution portfolio in the sales and service functions to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. Apply Technology: Leads evaluation, design and analysis for the implementation of a solutions architecture across a group of specific sales and service and associated business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards. Provides deliverables like high level design and low-level designs against AVEVA’s standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment on the business and IT estate.

Skills and qualifications:

A bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience A minimum of five years of experience in an IT solution development discipline Exposure to multiple, diverse technologies, platforms, and processing environments but specifically around sales and services technologies. Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt Experience working in a relevant industry is helpful, but not required Experience developing architecture blueprints, strategies and roadmaps Experience delivering presentations to senior-level executives and technical audiences Experience of design and solutioning of Salesforce Sales Cloud and Salesforce Service Cloud is essential A broad experience of other sales and service solutions and technologies Good understanding of various database technologies Data savvy with knowledge of various aspects of a technology architecture like integration, network and security Proven analytical, planning, organizational and technical and skills Excellent written and verbal communication skills Ability to work with developers

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