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Band 3 Healthcare Support Worker- Your Health Team
3 months ago
Job summary
We have an exciting opportunity for a Healthcare Support Worker to join our team to deliver the Your Health service, operating Monday to Sunday between 8am and 8pm.
The successful candidates will spend their time carrying out a range of clinical and non clinical tasks including phlebotomy, swabbing and immunising as well as registering patients with their local GP practice, signposting and educating patients, attending clinics and liaising with professionals from a range of multi disciplinary teams, whilst managing their own case load.
You would be working alongside and supporting a Band 6 Registered Healthcare Professional and Team Leader to deliver services in line with Your Health.
If you hold NVQ Level 3 in Healthcare or have a willingness to achieve, have experience of working under distanced supervision, and can demonstrate delivering patient focused care with empathy, sensitivity, tactfulness and diplomacy then we'd love to hear from you.
This role will require travelling between sites and therefore a current full driving licence and access to a car during working hours is essential.
Main duties of the job
Key Areas of Responsibility (refer to JD attached for further detail)
To work within a multi-professional team in a community setting,providing, support, care, and treatment to individuals, within guidelines andprotocols identified for the role.
To provide support with registering unregistered patients to theirnearest General Practice Surgery
To promote Making Every Contact Count with every patient contact
To promote the value of immunisations for both adults andchildren, as well as providing seasonal immunisations for adults including butnot limited to COVID 19, Influenza
To assess and sign post patients, or refer complex cases to SocialPrescribers, to achieve quality of life and independence where possible
To respond to infectious outbreaks as and when required, inclusiveof swabbing and immunising
To work with all health care professionals, and statutory/nonstatutory agencies to provide a seamless, integrated service to our serviceusers
To deliver high quality care in the community working withpatients towards self-management and independence throughout the continuum ofcare.
To participate in a team of colleagues supporting evidence based care.
To support the Band 6 with stock take of equipment and consumableson the vans.
To undertake daily fridge monitoring and recording for the fridgeon the van.
Tokeep the patient at the centre of his or her care, ensuring patient and carerparticipation in decision making.
About us
SW Healthcare is a fast-growing providerof community-based healthcare services to NHS patients within South Worcestershire.The organisation utilises the excellent clinical expertise that already resideswithin the local NHS environment and harnesses it with efficient administrationpathways to provide patients with more convenient and accessible services. Wehope that by doing this we will not only deliver pathway improvements topatients but also go some way to relieving the growing volume pressures thatare being experienced within local hospitals and GP practices.
Job description
Job responsibilities
Key Responsibilities are to include:
To workwithin a multi-professional team in a community setting, providing, support,care, and treatment to individuals, within guidelines and protocols identifiedfor the role.
To provide support withregistering unregistered patients to their nearest General Practice Surgery
To promote and undertake allaspects of the NHS Health Check and ensuring the service is a Making Every ContactCount
To promote the value ofimmunisations for both adults and children, as well as providing seasonalimmunisations for adults including but not limited to COVID 19, Influenza
To assess and sign postpatients, or refer complex cases to Social Prescribers, to achieve quality oflife and independence where possible
To respond to infectiousoutbreaks as and when required, inclusive of swabbing and immunising
To work with all health careprofessionals, and statutory/non statutory agencies to provide a seamless,integrated service to our service users
To deliver high quality care inthe community working with patients towards self-management and independencethroughout the continuum of care.
To participate in a team ofcolleagues supporting evidence based care, facilitating staff learning anddevelopment.
To oversee and manage equipmentstock on the vans.
To keep the patient at the centre ofhis or her care, ensuring patient and carer participation in decision making.
To ensure the needs and wishesof the individual are documented.
The post holder will:
Assist the Team Leader withplanning the delivery of the clinics.
Undertake stock checks dailyensuring the van is adequately equipped for the clinics.
Undertake clinical elements ofthe Your Health services (blood samples / history taking / vaccinating) andrecord data in EMIS and feedback forms.
Where there are barriers tounderstanding, such as hearing impairment, mental capacity impairment and otherdifficulties in comprehension, explanations require adjustments in order togain understanding, consent and concordance.
Seek patient consent and recordthis in the patient record.
Be aware of assistivetechnology and utilise where appropriate.
To participate inmulti-disciplinary/multi-agency meetings as appropriate.
Ensure own caseload is plannedand prioritised according to service targets and patient need.
Ensure patient held records arecompleted for each visit, and that EMIS inputting is completed at point ofcare.
Contribute to therequisitioning of supplies and equipment through electronic ordering systems.
Will be exposed to bodilyfluids, infected material, blood products on a daily basis, therefore mustutilise universal precautions and adhere to infection control policies.
Escalate any concerns to theTeam Leader for further clinical input.
Person Specification
Qualifications
Essential
Good general education NVQ Level 3 in Health Care - or willingness to achieve Valid UK Driving Licence- able to drive vans up to 3500 kg
Experience
Essential
Experience using EMIS system
Desirable
Minimum 1 year experience of working with Covid 19 services Experience of working in an integrated health and social care environment Experience of community work
Knowledge and skills
Essential
Ability to work as a team member Delivering patient focused care Ability to recognise own limitations Typing / data inputting skills Current full driving licence and use of car during working hours Good communicator Highly motivated Able to provide high standards of care Tact and diplomacy Empathy and sensitivity Ability to use own initiative Good observational and reporting skills Ability to manage stressful situations Good interpersonal skills Work flexibly to accommodate patient / service needs Be able to kneel, bend and stoop and work in cramped environments Be able to manoeuvre limbs of around 5-6kg Be able to manoeuvre equipment and assist patients in getting in / out of mobile treatment van Pinnacle and EMIS IT skills
Desirable
Experience of community work Experience of working in an integrated health and social care environment