Technical Account Manager

2 months ago

Solihull, United Kingdom ASSA ABLOY Full time

Technical Account Manager

Scotland and the North of England

‘Supporting the digital transformation of the construction industry’

Biosite provides technology-enabled solutions that have been specifically designed to optimise operational efficiency, improve health and safety and ensure compliance for construction projects.

Biosite’s purpose is to support the digital transformation of the construction industry, by being an innovator in developing technology and software solutions that give our customers peace of mind that they are in control of their sites. Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart of all Biosite solutions is the capture of quality data that is converted to valuable real-time insight, enabling our customers to make more informed decision making.

Following important contract wins with significant national and regional Contractors, we are looking for two experienced individuals to join our team and provide technical authority of the solutions we provide to our customers’ construction sites.

The role of Technical Account Manager will work alongside the Key Account Team to provide both pre- and post- sales technical support to ensure that on-site solutions are specified in line with customer needs and technical feasibility.

These roles are a significant part of Biosite’s evolution and will ensure that there is in line of sight between the technical solution specified to the customer the technical solution installed and commissioned by the Biosite.

Joining our Operations team, the Technical Account Manager will build personal relationships with Customer site teams and maintain a reputation as technical authority with those teams and also within the Biosite organisation. The role holders will be responsible for all technical aspects relating to our key customers, including site surveys of complex installation requirements, validating the technical solution proposed and delivered, and alongside the Key Account Manager, acting as a key advocate for in-life improvement. The role holders will work closely with the Biosite installation and service managers to ensure the customer is always receiving a professional service.

The position will report directly to the Head of Installation and is available as a hybrid role, combining home working/head office working and site visits.

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