Caseworker
1 month ago
Caseworker
We have an exciting opportunity for a Caseworker to join the Eastern PIC team, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Hampshire Office location Victim Support, Police Investigation Centre, Merlin Park, Airport Service Road, Portsmouth, Hampshire PO3 5GE Full time/Part time Full time Hours per week 37.5 Work schedule Hybrid working whereby shifts vary between 08:00 & 20:00 on a rota pattern Monday to Friday with the occasional Saturday. Basic Salary £26,010 per annum Contract type Permanent DBS required? Yes Police vetting required? Yes Closing Date 11/09/2024 Ref No 5743 Documents(PDF, 187.11kb)
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progressionAbout the role:
This role is based in Portsmouth, operating as a hybrid working model with three days in the office, and two working from home. All travel costs to and from appointments from your office base will be reimbursed.
As a Caseworker you will be:
Effectively manage a caseload of self-referrals or referred service users. Ensure each victim receives an individually appropriate tailored support and information service. Undertake risk and needs assessments to address the specific needs of the client. Provide information and advocacy. Identify barriers to individuals accessing our services and determine solutions. To work alongside a team of staff to reflect the diverse community and the needs of victims. Develop and maintain effective working relationships and promote effective communication between staff and stakeholders. Maintain accurate and confidential case records.You will need:
Understanding of the impact of crime on victims. Effective verbal and written communication. Proven track record of successfully delivering services. Using generic IT applications competently. Understanding of practical application of equal opportunities and diversity and inclusivity. Ability to balance competing needs and priorities. Ability to work independently and as part of a team. Maintain professional boundaries. Knowledge and understanding of the requirement for confidentiality and safe working practices, maintaining records in accordance with the Data Protection Act.This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
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