Team Support Administrator

1 month ago

Redruth, United Kingdom Western Power Distribution Full time

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for a Team Support based in West Cornwall.

Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR  Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment.

Evidence of your qualifications will be required prior to appointment

* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies. 

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

Main responsibilities

The preparation of construction/maintenance/replacement work, and co-ordination of team activities. The co-ordination of the team’s response to network faults. Responding to customer enquiries both verbally and in writing Assisting the Team Manager with work programming The inputting of data into the appropriate data base as support to the Field Teams Assisting other Team Members as and when required

Ideal candidate

The successful candidate will need to be reliable, well organised and able to work as part of a small team. You must be able to work using your own initiative and have experience of Microsoft Office, although full training will be given on all applications used. Some financial experience would be beneficial.

You should be able to communicate effectively both verbally and in writing and represent the Company positively at all times.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service, ( DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

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