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Team Administrative Coordinator
2 months ago
About Us
Western Power Distribution is responsible for delivering electricity to millions of homes and businesses across the UK. Our dedicated teams ensure that communities receive reliable energy services while promoting a sustainable future.
We pride ourselves on fostering an inclusive workplace that values the diverse backgrounds and experiences of our employees. Our commitment to creating a clean and efficient energy landscape drives our initiatives and operations.
Job Overview
We are seeking a Team Support Administrator to join our dynamic team.
In this role, you will handle customer inquiries ranging from new service requests to addressing outages. Your responsibilities will include coordinating various work projects, managing team activities, and overseeing essential administrative tasks. This may involve applying for necessary permits, processing invoices, entering data, and organizing weekly schedules. Each day presents unique challenges, and you will be a key resource for your colleagues, often working under tight deadlines.
To excel in this position, you should possess strong communication skills and thrive in a fast-paced environment. You will represent the company to customers and partners, requiring a proactive mindset and the ability to take initiative. Proficiency in keyboard skills is essential, and comprehensive training will be provided on our systems and applications.
A minimum of English and Maths GCSE Grade C/Level 4 or Functional Skills Level 2 is required for application. Verification of qualifications will be necessary prior to employment.
Career Development
Opportunities for salary progression may be available after a year, contingent upon meeting specific knowledge, skills, and competencies.
This position supports a hybrid working model, allowing a blend of office and remote work after the completion of initial training, subject to business requirements.
Key Responsibilities
- Prepare and coordinate construction, maintenance, and replacement work.
- Manage the team's response to network issues.
- Address customer inquiries through verbal and written communication.
- Assist the Team Manager with scheduling and work programming.
- Input data into relevant databases to support field operations.
- Provide assistance to other team members as needed.
Ideal Candidate
The ideal candidate will be dependable, well-organized, and capable of working collaboratively within a small team. You should be able to operate independently and have experience with Microsoft Office, although training will be provided for all applications used. Financial experience is advantageous.
Effective communication skills, both verbal and written, are essential, as is the ability to represent the company positively at all times.
Western Power Distribution is dedicated to safeguarding the interests of the company, employees, and customers. This role may require a satisfactory background check, with varying levels of screening based on the position.
