Head of Service for NHS@Home

Job summary

We are delighted to be able to offer the opportunity of aService Manager for the Wiltshire Hospital @ Home service.

We are looking for an enthusiastic, strategic, anddynamic individual to join us and lead the service working closely with thecommunity teams and acute & community hospital teams supporting Urgent2-hour Community Response admission avoidance step up & step down care forthe population of Wiltshire.

The shared decision making within our Hospital @ Homeservice offers a range of skills with the aim to improve early deteriorationrecognition with appropriate clinical input and multi perspective, Increased patienthospital flow with Improved application of HomeFirst Principles. TheHospital@Home concept will offer support in patients own home or usual placeof residence, such as a care home.

Main duties of the job

Working with partner organisations to deliver trulyintegrated community-based services in line with the NHS long term planpriorities to improve patient outcomes through a population health managementapproach. This approach aligns to the 'place' commissioning of enhanced modelsof care to mitigate the challenges of frailty and the management of dementiaand supporting people to be as well as possible as long as possible throughsupporting proactive management of long term conditions.

This role brings together those aspects of care thatensure people are well supported to stay at home and truly put the patient atthe centre of all we do.

Consultant Practitioners, Pharmacists and CommunityNurses , Therapists and our partners locally will be part of the Hospital @Home this role will be party to supporting. You will be part of the systemleaders looking at innovative ways of working to share best practice and ensurethat the patient, their carers and family are cared for as close to home aspossible.

About us

Wiltshire Health and Care provides community based healthservices, enabling people to live healthy independent lives. Our Vision is to enable people to live independant and fulfilling lives for as long as possible. We are an NHSpartnership organisation, focused entirely on delivering quality health andcare to the people of Wiltshire - not on making a profit.

There has never been a better time to join us. Communityservices are expanding as part of the NHS Long Term Plan and the population ofWiltshire has never needed the energy, enthusiasm and commitment of ourcommunity-focused teams more than now. You will join a friendly and supportiveteam who live our values of Quality, Integrity, Partnership and Change, whichwere developed with our staff, patients and carers.

If you already live in or near Wiltshire, youll know thatit is a great place to live and work: rolling countryside, bustling markettowns and vibrant city life combined with excellent transport links and goodschools. If you are looking to move to the area, we offer local employment anda chance to play a crucial role as part of your new community straight away.What are you waiting for?

Job description

Job responsibilities

TheService Manager role will oversee the day-to-day operations of Hospital@Home services,leading and managing the service operationally for the patients on our NHS@Homeservice caseload and the operational team.

Therole will be the operational lead for Hospital@Home service across the localities.The post holder will work closely with the Heads of Operations and ClinicalLeaders to deliver on all aspects of Hospital@Home business.

Thepost holder will also work in partnership with the local Commissioners, GPs, acutehospital, urgent care and Social Care colleagues to ensure and support theeffective flow of patients in and out of our Hospital@Home services.

Workclosely with colleagues and lead transformational change whilst at the sametime maintaining services and meeting all key deliveries. To effectivelyoperate and manage a Hospital@Home team.

1.To provide strong and clear operational leadership toall Hospital@Home multidisciplinary team.

2.To provide effective operational management of the Team.Providing advice and support as required.

3.Tobe responsible for the line management of the Hospital@Home Coordinators andAdministrators, working closely with the Consultant Practitioners and ACPs.

4.To provide leadership and operational management. To achieve a fully integrated approach todelivering high quality adaptable, patient led services.

5.Analysis of data and soft intelligence, form judgementsaround service performance and implement appropriate action.

6.To be responsible for ensuring patient flow throughoutthe Hospital@Home service. Addressingindividual patient issues to ensure minimum delays.

7.Ensuring all the care assessments are undertaken withinthe agreed timeline.

8.Build effective working relationships with acute, primary& social care professionals, and the local Integrated Commissioning Board,VCSE and local populations. To ensureour customers, patients and staff receive & experience a safe, high qualityservice

9.To contribute to the strategic planning and corporatemanagement of the Hospital@Home services.

10. Tolink with the local acute hospital to ensure systems are in place for effectiveearly discharge and supportive pathways for advice/treatment. Therefore,reducing admissions and length of Hospital@Home stays.

11. Toprovide effective line management of designated staff within the teams.

12. Tobe an effective ambassador for Community services within WHC Wiltshire and thewider BSW footprint; identifying and utilising opportunities to promote ourservices.

13. Todevelop positive relationships with key stakeholders including the public andpatients, Locality GPs, commissioning leads, HoO, Acute Providers community localities,Clinical Team Leaders, Chief Operating Officer, Director for Quality, professionsand workforce, local leaders across 3rd sector organisations, acutehospital sites and social services.

14.Significantly contribute to WHC delivery planand influence the plan.

15.Responsible for ensuring appropriate standardsof care are delivered and raising concerns where this falls below a reasonablestandard.

16.Participate in the On Call Managerrota.

17.Deliver professional and operational advice andguidance to colleagues.

18.Develop an understanding of the localcommissioner requirements and assess how change may be met.

19.Gather local intelligence to ensure ourcustomers are informed, supported and the service is equitable.

20.Contribute to the identification of new servicedevelopments, leading to the clinical development aspect.

21.In partnership with colleagues, reshape andmodernize services to improve patient outcomes and experience.

22.Contribute to the development of business plansand business case development.

23.Effectively manage the teams within agreedresources.

24.To meet all targets (financial, workforce,QIPP, CQUIN activity) and support others to do so by developing and agreeingplans for recovery.

25.Monitor patient experience and through workingwith others continuously strive for improvement.

26.Provide monthly written reports on all aspectsof the service.

27.Contribute to Organisational work and WHCgovernance agendas, proactively leading as required.

28.Support staff within the service with regard tosafeguarding adults and children.

29.Lead an investigation as and when required andrespond to complaints within agreed limits.

30.Proactively monitor and ensure delivery of allaction plans required to deliver The Organisational agendas.

Person Specification

Experience

Essential

Proven experience of senior operational role. Experience of working at a senior level Desirable within community setting Experience of developing business cases from concept to implementation. Proven experience of leading clinical teams and professional agendas. Proven experience of strategic leadership of Trust wide/cross boundary projects. Evidence of successfully delivering service improvement. Evidence of successful multi-agency working & partnership development. Proven experience of budgetary/financial management. Proven track record in improving patient experience and gaining patient/public views. Proven experience of managing complex HR issues. Experience in delivering Clinical Governance, Risks and Safety management. Proven experience leading investigations into complex complaints and clinical incidents. Always puts patients first and is committed to improving patient care. Highly motivated & can act on own initiative. Confident and resilient. Detailed understanding of delivery of community services, including the transformation agenda and the future state. Knowledge of performance management systems. Understanding of strategic planning & decision making.

Skills

Essential

Entrepreneurial thinking & business development. Ability to manage complex and conflicting priorities. Strong interpersonal & influencing skills. Excellent people management skills. Strong emotional intelligence. Evidence of leading innovation in practice. Demonstrated skills in addressing complex problems on a day-to-day basis. Willing to work in other areas of Wiltshire Health & Care as and when required to do so.

Qualifications

Essential

Registered Nurse or AHP (Active Registration) Educated to degree level or equivalent experience Masters level qualification or equivalent experience; working towards a Masters Management Qualification or Leadership Diploma

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