Head of Service for Nhs@home
7 months ago
2. To provide effective operational management of the Team. Providing advice and support as required. 3.
Addressing individual patient issues to ensure minimum delays. 7. Ensuring all the care assessments are undertaken within the agreed timeline. 8.
12. To be an effective ambassador for Community services within WHC Wiltshire and the wider BSW footprint; identifying and utilising opportunities to promote our services. 13. To develop positive relationships with key stakeholders including the public and patients, Locality GPs, commissioning leads, HoO, Acute Providers community localities, Clinical Team Leaders, Chief Operating Officer, Director for Quality, professions and workforce, local leaders across 3rd sector organisations, acute hospital sites and social services.
14. Significantly contribute to WHC delivery plan and influence the plan. 15. Responsible for ensuring appropriate standards of care are delivered and raising concerns where this falls below a reasonable standard.
16. Participate in the On Call Manager rota. 17. Deliver professional and operational advice and guidance to colleagues.
18. Develop an understanding of the local commissioner requirements and assess how change may be met. 19. Gather local intelligence to ensure our customers are informed, supported and the service is equitable.
20. Contribute to the identification of new service developments, leading to the clinical development aspect. 21. In partnership with colleagues, reshape and modernize services to improve patient outcomes and experience.
22. Contribute to the development of business plans and business case development. 23. Effectively manage the teams within agreed resources.
24. To meet all targets (financial, workforce, QIPP, CQUIN activity) and support others to do so by developing and agreeing plans for recovery. 25. Monitor patient experience and through working with others continuously strive for improvement.
26. Provide monthly written reports on all aspects of the service. 27. Contribute to Organisational work and WHC governance agendas, proactively leading as required.
28. Support staff within the service with regard to safeguarding adults and children. 29. Lead an investigation as and when required and respond to complaints within agreed limits.
30. Proactively monitor and ensure delivery of all action plans required to deliver The Organisational agendas.
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