Research Executive

Found in: Talent UK C2 - 3 weeks ago

Oxford, United Kingdom Ipsos Full time

Role overview 

This role is crucial to the success of the Client Success team and of the wider Channel Performance team in terms of building relationships with clients’ businesses, adding value, and delivering impact from our mystery shopping programmes.

For our clients we are proud that this helps our client's size, measure, and drive improved performance across their channels - usually physical locations, contact centers, and digital purchases. 

This particular role will focus on clients in the transport sector. 

What will I be doing?

As a Research Executive  you will be joining a team dedicated to working across a variety of cross-sector clients including retail, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance. 

As a team we take a very ‘hands on’ approach to the management of each project. This means we are intimately involved with all project processes from data collection, though data processing, quality and reporting. The management and ongoing improvement of these processes forms a big part of what we do. In this role you will:

Support the Client Success team in the management of various mystery shopping programmes for our clients, ensuring projects are delivered on time and to the client’s quality standards. 

Day-to-day management of the project data flow, carrying out crucial quality checks and resolving queries from the various internal teams including mystery shoppers and operations. Work closely with and support our internal operations teams to proactively identify and methodically resolve problems, implement solutions or changes to consistently improve the project outputs, efficiency and impact. Actively participate in managing the client relationship, working directly with our client’s stakeholders, participating in regular meetings and taking a proactive approach to developing knowledge of the client’s business. Supporting with analysing large data sets, carrying out quality checks and pulling out the key insights to help the project deliver real impact to our clients. Prepare monthly and quarterly PowerPoint and Excel outputs for each project and support the team in checking outputs from across our other projects.

What do I need to bring with me?

To be successful in this role you will need an interest in Mystery Shopping or Market Research, and the following skills and experience: 

Excellent attention to detail Ability to confidently work with and analyse large datasets to identify the story from the data. Ability to rigorously follow processes but also have the curiosity and confidence to identify, suggest and implement improvements. Proactive, independent and a self starter. You stay cool under pressure and contribute to our very positive team culture A desire to work closely with clients and become an expert in their business and the industry. Strong organisational and time management skills. A passion for understanding people and market landscapes and a curious mind, which means that you are always asking “what does this mean for my client?” Strong Office skills including Word, Excel and PowerPoint. Knowledge of or interest in the transport sector in the UK.

What is in it for me? 

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking .

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. 

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

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