Bank Resident Support Assistant

4 weeks ago

Keynsham, United Kingdom St Monica Trust Full time

Are you passionate about doing a good job? Do you share our values? then we hope you’ll consider applying to join our team.

Joining our Bank of casual staff allows you to choose shifts that are convenient to you and required by St Monica Trust.

The Bank Resident Support Assistant role is a mixture of catering and housekeeping duties within our Care Home, Charterhouse.

You can expect to be completing tasks such as:

- Serving breakfast, lunch or supper (depending on shift time)

- Cleaning resident rooms, bathrooms and communal areas.

- Cleaning the kitchen and living area.

- Compliant with COSHH.

Experience would be of advantage, but training will be provided.

Key Results

Summary responsibilities

Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.

Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures. 

Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.

Meet residents’ unique needs and collaborate with colleagues across the care home teams.

Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.

Skills and experience

Communication

Write notes and messages – numeracy, literacy and verbal skills.

Communicate with people with differing communication needs.

Encourage and influence.

Understand and follow instructions and procedures.

Strong customer service skills.

Mixed methods and mediums of communication.

Thinking Style

Analyses and evaluates given information.

Adapts style and approach appropriate to situation or task.

Structures tasks/activities.

Pre-empts issues and trouble-shoots.

Refers appropriate decisions to line manager.

Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well-being and Values

Aware of cultural and individual differences in all interactions and service areas.

Demonstrate interest, care and attention.

Create a positive impression.

Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).

Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.

Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.

Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.

Working with others

Works effectively as part of a team.

Build relationships of trust with others (team, residents and their family & friends).

Potential exposure to challenging, physical or emotional situations.

Other Skills & Qualifications

Essential

Confident with IT and using standard office programs including word, outlook/email, system folders etc

Understanding of basic food preparation and cleaning techniques

An understanding and appreciation of older people in a care setting and the issues that may affect them

Knowledge of basic health and safety rules

Knowledge of customer service principles

Desirable

Level 1 or 2 in Food Hygiene (or equivalent)

Level 2 in Healthcare Cleaning (or equivalent)

General level of education (GCSE or equivalent)

Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc

Working experience in a care setting

Knowledge of safe moving and handling techniques

Additional information

Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.

This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.

This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

Shift times are 7.30am - 2.00pm, and 11.00am - 7.30pm.

£12.20 per hour plus enhancement for bank and weekends where applicable.

Salary Ranges:

£12.20 - £12.20

Time Type:

Part time

If you have any queries please email our Recruitment Team -

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