Infrastructure Support Officer

4 weeks ago

Darlington, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

Job summary

A exciting opportunity has arisen for a InfrastructureSupport Officer at County Durham and Darlington NHS Foundation Trust which isone of the largest integrated care providers in England, serving a populationof around 600,000 people. We are a high performing organisation with a trackrecord of success.

The Health Informatics department requires a permanent InfrastructureSupport Officer to work within its existing team of Server Specialistsproviding 3rd line support. The purpose of the role is to provide high quality ITinfrastructure support ensuring the maximum system uptime and resilience forbusiness and clinical systems.

The role requires a high level of confidence and a soundknowledge of IT infrastructure in order to provide the delivery of excellencewithin the team.

Main duties of the job

This is an exciting opportunity to contribute to the HealthInformatics team supporting the day to day activties, maintenance, monitoringand performance management of Trust infrastructure to ensure optimumperformance and availability.

The post holder will assist with maintaining the operationalcapability of Trust IT infrastructure including physical and virtual serverenvironments together with providing BAU support for server applications interms of third level technician support and be willing to learn new andemerging technologies.

Liaising with other teams within the department as requiredon technical issues, and with third party customer organisations.

Participate in the ICT on-call cover rotas asnecessary.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities

Supportthe effective delivery of server and infrastructure services across the Trust.

SupportTrust Server Specialists with incidents and requests.

Ensurethe trust datacentre and server rooms are maintained to a high standard.

Ensureserver infrastructure remains in compliance with trust security requirements.

Conductdaily operational checks on production systems.

Raisingand progressing support tickets to resolve issues.

Maintainaccurate technical records.

Ensureeffective server security & integrity.

Maintenanceof technical procedures.

Implementationof the Trusts planned preventative maintenance regime.

Supportinstallation, commissioning and fault-finding of server infrastructure.

Contributeto planning and support of BAU system upgrades on Microsoft Windows, Linux,

VMWare, Citrix, storage appliance, andother clinical systems.

Act astriage point of contact for the server team, check tickets escalated to theserver team

(3rd line) for required detail and assign tothe Server Specialist resource as required.

Supportand assist the Server Specialists by undertaking routine server maintenance and

housekeepingtasks when required.

Supportingthe departments ITIL processes.

SupportICT users to investigate IT operational requirements functions that contributeto

improvementsin the application of IT and the development of new or changed

processes/procedures and ICT Infrastructure.

Supportproblem reviews with the intention of identifying what went wrong, right andwhat can

be done to improve the response in the future.Outcome of the review should also identify how

to prevent the reoccurrence of the majorproblem.

MonitorIT infrastructure management systems software and appropriate analysisequipment to

collect routine network load statistics, modelperformance, and create reports as required.

Completeroutine configuration/installation and reconfiguration of hardware andsoftware.

Keepabreast of IT developments and technologies in order to effectively carry outthe duties of

the post and make recommendations for bringingbenefits to our customers and improvingservice delivery.

Person Specification

Qualifications

Essential

IT Qualification or equivalent experience within IT support environment, minimum 3yrs. Good general level of education to GCSE or equivalent, particularly in English and Mathematics.

Desirable

ITIL Foundation knowledge or certificate Evidence of continuing professional development

Special Skills and Knowledge

Essential

Knowledge of data protection and information security. Ability to communicate at all levels. Ability to understand and escalate technical problems, communicating effectively with technical experts. Knowledge and experience in developing and maintaining ICT documentation. Knowledge of backup software, reading logs and diagnosing device failures. Service-orientated, customer-focused. Self-motivated, enthusiastic, reliable and confident. Patient and flexible, able to operate as part of a team. Flexible approach to work outside normal office hours, when and if the need arises. Mobility and ability to travel to different sites.

Desirable

Knowledge of Cloud technologies (Azure, AWS, etc)

Experience

Essential

Experience of working in a IT support environment, minimum 3yrs. Experience of Microsoft Windows environments. Experience of working in a changing environment Strong customer service skills. Excellent problem solving and troubleshooting skills

Desirable

Experience of working in a 3rd line support environment Experience of Active Directory Experience of VMWare Experience in supporting server, visualisation and datacenter environments. Expereience of server hardware Knowledge of network attached storage technologies Experience of IT infastructure monitoring systems Experience of backup systems Experience of Cyber-security systems eg Defender, ATP Experience of Service Desk Support tools, such as incident/service request management

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