Employer Support Officer

2 months ago

Darlington, United Kingdom Capita Full time

Capita are looking for a number of Employer support officers to join our homebased team on a full time, temporary basis. If you’re the type of person who is confident, commercially aware, and loves to support within developmental projects - this could be the role for you

**Job title**:
Employer Support Officer

**What you will be doing**:

- Be responsible for supporting effective Onboarding delivery and enable efficiencies and improvements.
- Work closely with the Projects team to ensure supportive collaboration between teams.
- Handle a large influx of both inbound & outbound calls in relation to the project & onboarding tasks you will be working on.
- Taking on varied admin tasks throughout the day to assist the team leaders and to meet KPI’s.
- Train & align yourselves with the team and other dependent business partners ensuring optimum project aligned tasks & Implementation processes are followed.
- Updating CRM accurately & supporting with any MI requirements.
- Demonstrate strategic knowledge of the clients on the project - what their business objectives are, key issues, onboarding delivery targets etc & to display a genuine interest in their business, have meaningful conversations and deliver appropriate solutions.

**What we are looking for**:

- Successful track record in building relationships with key stakeholders & Clients.
- A willingness to receive direction and respond positively to constructive feedback.
- Experience in administration roles with the ability to develop and execute project related tasks.
- Experience within a customer service environment and KPI’s related to both inbound/outbound calls.
- The ability and experience to handle multiple tasks under a time-constraint.
- Strong customer focus & a good telephone manner.
- Skilled in the use of MS office products (e.g. word, excel etc)

**About Capita Pensions Solutions**:
At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

**What’s in it for you?**
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- We are open to remote/home-based work.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
**Location**:
Darlington
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Fixed Term (Fixed Term)

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