Assistant Pharmacy Manager

2 months ago

Corsham, United Kingdom Pharmaxo Full time
Assistant Pharmacy Manager


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About us

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The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK.

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We are located in a modern manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. The Pharmaxo Group comprises of:

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Bath ASU  which produces thousands of aseptically (sterile) compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief.

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Pharmaxo Healthcare  which is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.

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Pharmaxo Scientific  which  develops the innovations in biotechnology, data and information technology that drive our businesses.

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Your role:

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  • To work as part of the Pharmaxo Healthcare Pharmacy team in a professional manner providing high quality medicines and peripheral services to all patients, clinicians, and allied health professionals
  • To act in line with GPhC standards to deliver a safe and effective dispensing service for all patients; to create a culture of openness and transparency where staff are encouraged to learn and develop.
  • To ensure team members are compliant with standard operating policies, procedures and protocols to ensure they are working in an efficient and courteous manner at all times.
  • To be a professional leader and develop and engage a high performing team.

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​ Your duties & responsibilities:

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  • To provide direct line management to the Shift Leads, Pharmacy Dispensing Assistants and Admin Assistant, ensuring: 

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  • Competency to perform tasks allocated.
  • Competency in the relevant systems, to manage workload, patients and ensure records of activity are accurately updated.
  • Internal training for new and existing services
  • Maintenance of accurate training records
  • Maintaining productivity and engagement levels within the team.
  • Adherence of the dispensary team to relevant legislation including the General Data Protection Regulations (GDPR) and Human Medicines Regulations 2012.
  • Daily management of task allocation, prioritisation, and completion.
  • Driving efficiency within the department, monitoring and managing Key Performance Indicators within the team• Monthly 1:2:1s
  • Annual PDR’s in full and on time
  • Liaison with the People team to ensure the timely management of issues arising in respect of conduct, performance, absence etc.

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  • Active participation and coordination of the supply of homecare pharmacy services to patients including but not limited to:

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  • Release of orders into pharmacy (including ordering of stock, bespoke and standard medicinal products where required)
  • Contacting patients by telephone or email and scheduling deliveries via 3rd party subcontracted logistics
  • Maintaining accurate electronic records of calls to and received from patients within the Dispensing and Pharmaxo Patient Management Systems.
  • Oversight of stock management tasks such as date checking of medicines and outstanding orders with potential to impact patients
  • Ensuring management of version-controlled dispensary logs (e.g. task-based, regulatory, and cleaning)• Engagement and participation in weekly Clinical Governance and operational meetings
  • Active management of prescription requirements from referring centres.
  • Handling patient and customer queries including responses to complaints and/or incidents.
  • Liaising with Complex Care and Nursing teams when required to ensure safe and effective.
  • Maintaining patient confidentiality at all times
  • Liaising with external health care professionals regarding registered patients care

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  • Working internally with other operational functions to support seamless implementation of business.

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  • Work closely with the Pharmacy Manager to incorporate ways of increasing automation and reducing cost per operational cycle.

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  • Involvement in and management of month-end and administrative procedures including stocktaking.

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  • Assist the Pharmacy Manager in recruiting in line with budget and targets at the appropriate time to ensure effective resource planning.

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  • Ability to personally navigate, troubleshoot and resolve (or escalate as appropriate) day-to-day issues pertaining to Pharmacy systems and processes.

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  • Assist the Commercial and pharmacist teams where required in delivering service-level review meetings to deliver on regulatory and operational considerations (representing the Pharmacy department alone or supported by a nominated healthcare professional).

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  • To ensure compliance with the Health and Safety at Work Act and all other relevant legislation e.g. Medicines Act, Control of Substances Hazardous to Health (COSHH).

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  • Integral in the development, implementation, and competency assessment of Standard Operating Procedures with Pharmacy personnel.

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  • As part of the management team, responsible for meeting and delivering all quality KPIs for the department including QMS documentation compliance, investigation and closure of incidents, staff training, internal audit and CAPA delivery.

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  • Work alongside the Quality team and Registered Professionals to deliver a culture of continuous learning to ensure patient safety is maintained.

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  • Onboarding and orientation of new starters within the Pharmacy department14. To undertake any other duties as required by the supervising manager.

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Please note, this job description is not intended to be exhaustive. The post holder will be required to be flexible and take on projects and responsibilities as we grow.

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Full job description can be found here: 


Benefits

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  • ​Annual salary: £32,000
  • Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years’ service)
  • Annual company bonus scheme (subject to scheme eligibility)
  • Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.
  • Life assurance 10 x salary with a max of £300,000
  • Access to Employee Assistance Programme, counselling service and virtual GP service

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