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Quality Improvement Lead
3 months ago
Amica Care offers a range of friendly, welcoming and professional support services, including occasional day care, to assisted living providing the independence many of our resident's desire, through to specialist dementia care for those in most need of our support.
We are committed to developing our people and after experiencing a period of growth are now looking for a Quality Improvement Lead to join us.
This is a full time role 37.5 hours per week, with a salary of circa £50,000 per annum.
You will be home-based, but required to travel regularly to our care homes in Bromsgrove, Exmouth, Crewkerne, Dorchester and Plymouth.
Day to Day your role will include:
- Assisting the Operations Manager in daily operational tasks and compliance checks.
- Providing administrative support, including scheduling meetings, managing correspondence, note taking, collecting data and/or information and completing
any relevant documentation. - Conducting root-cause analysis and investigations into complaints / incidents, producing timely reports that identify actions needed.
- Supporting the Home Managers with investigations into employee relations issues, such as disciplinaries and grievances, whilst working alongside Human Resources and the Operations Manager on these issues.
- Assisting in the development and implementation of operational policies/ procedures.
- Providing management cover in the absence of a Home Manager or Deputy Manager, due to leave or a vacant post.
- Promoting and maintain high standards of care across the organisation supporting with analysis of KPI'S, by collecting data where required to support the optimum health and wellbeing of residents.
- Preparing reports on quality metrics and present findings to Operational management when requested.
- Under the direction of the Operations Manager, support with quality audits as per the organisation's quality assurance framework.
Requirements include:
- Proven experience in a quality assurance or similar role, preferably in the care sector.
- Clinical knowledge.
- Strong understanding of quality assurance principles and practices.
- Knowledge of older people's care.
- Delivering training / mentoring.
- Good knowledge of dementia.
- Knowledge and understanding of CQC regulations
- Held a senior position within a care home such as Manager / acting manager /deputy manager.
- Strong research skills.
- Excellent verbal and written communications skills.
- Ability to build rapport, trust and confidence with colleagues and others.
- Excellent organisational skills and ability to multi- task effectively.
- Proficient in information management and IT skills to include the use of Microsoft Office, Word, Excel, Outlook, PowerPoint.
- Use of systems PCS / ATLAS or care planning software and experience of SharePoint (desirable).
- You'll need to work within our Values and promote these at all times by being an effective communicator, passionate about your work, encouraging team working and have a positive attitude.
In return for your commitment you will be offered:
- Excellent learning and development opportunities and regular free training.
- A competitive pension.
- Eyecare vouchers.
- An Employee Assistance Programme (EAP) providing a range of free and confidential services and advice for you and your family, such as counselling sessions, wellbeing support and legal advice.
- Monthly employee recognition.
- A cycle to work scheme.
- Home based/ hybrid working.
- A friendly and supportive working environment.
- Social events.
- A refer a friend bonus of £200.
If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, we would love to hear from you.
