Administrator - Hospice at Home

2 months ago

Rawtenstall, United Kingdom Rossendale Hospice Full time

Job summary

: the post holder is expected to: be responsible for the day-to-day administration of the Hospice at Home service. The role involves communication with staff, families, and Multidisciplinary Professionals in arranging care packages for patients and liaison with Continuing Healthcare staff regarding availability issues. In the absence of the Clinical Services Team Leader the post holder may be required to agree adjustments to packages of care already in place. work as part of a team but occasionally alone when required, providing telephone and office cover.

Please refer to the Recruitment pack for the full job description and person specification.

About us

Our services

We are proud and privileged to offer a range of services to give support at every stage of a palliative journey for patients as well as their loved ones. Including:

Supporting people through our Wellbeing Day Service to help patients maintain independence and physical, psychological, and spiritual well-being.

Extending our care beyond our building with our Hospice at Home service, providing care and support in the community, day and night, 365 days a year.

Supporting some children and their families through our dedicated Family Support Services.

Bereavement support helping patients and those they love through very

difficult times.

Our Vision and Values:

We aim to positively influence a future in which everyone within the Rossendale community facing life limiting illness receives the best possible care and support.

Underpinning our Vision are four core values:Compassion, Integrity, Openness and Excellence.

Working for Us

We invest in our employees to give them the skills and tools to be the best they can in their roles. To ensure our staff feel valued and supported the benefits of working at Rossendale Hospice are:

25 days Annual Leave plus 8 Bank Holidays (pro rata for part time)

Free onsite parking

Flexible Working and Hybrid Working opportunities

Training & development opportunities

Company Pension Scheme

Easy access to public transport

Job description

Job responsibilities

Key tasks and duties:

ADMINISTRATIVE

Day-to-day administration of the Hospice at Home service, including notification of the package of care arranged with the patient/carer/health professional(s). Maintaining accurate records of Continuing Healthcare packages and invoicing monthly. Dealing with queries relating to rotas, timesheets, mileage claims, mobile device issues in conjunction with Admin and annual leave requests. Arranging cover within the Hospice at Home service from the bank of ad-hoc staff. Answering the telephone, taking messages, and dealing as appropriate in close liaison with the Team Leader and Staff Nurses, ensuring all information is relayed in a timely manner. Providing clerical support to the Hospice at Home service typing letters, photocopying, filing. Producing and circulating documents as requested. Inputting patient information on to EMIS, maintaining accurate records and respecting patient confidentiality at all times. Compiling monthly analytical data for internal and external reports. Collation of staff time sheets and mileage claims ensuring accuracy and meeting payroll deadlines. Contribute to the processes of PPE stock and clinical uniform ordering. Preparation of duty rota advising the Clinical Services Team Leader of any issues. Organisation and attendance at clinical meetings. Taking and preparation of minutes as required including CG meetings and Managers meetings according to the rota. Undertaking audits as delegated by the Team Leader or Clinical Services Manager. Providing support to other departments when required.

CARE QUALITY COMMISSION

Assisting with preparation of documents required by the CQC (Care Quality Commission).

COMMUNICATION

Assisting with enquiries relating to the Hospice at Home service. Promotion of the service to prospective users in a professional manner.

Person/professional:

To always act in accordance with the hospice policies and procedures of Rossendale Hospice At all times act as an ambassador for Rossendale Hospice to patients, relatives, carers, colleagues, and members of the public. Engage in lifelong learning and attend any training as suggested by line manager. Participate in 1-1's and annual appraisal. Attend and undertake all mandatory training as instructed.

Health and safety

Understands the fire regulations and action to be taken in the event of a fire. Report any incidents/adverse events in accordance with Rossendale Hospice policy. Understand the principles of infection control and hand hygiene. Have an understanding of the Safeguarding Children and Vulnerable Adults policy. Take all measures to ensure that the safely of staff, patients, volunteers, supporters, customers, and visitors to Rossendale Hospice in accordance with the Rossendale Hospice Health and Safety Policy. Person Specification

Qualifications

Essential

Good general education, including GCSE (or equivalent) in Maths and English

Personal attributes

Essential

Self-motivator, flexible approach, team player. Able to work to deadlines. Able to work autonomously Reliable Willing to work on a flexible basis to meet the demands of a changing environment.

Experience

Essential

Demonstrable experience and skill in the use of Microsoft / 365 Experience of customer service and dealing with service users/public

Desirable

Experience of working with EMIS(Patient electronic management system) or similar) Experience in a health care team setting

Knowledge and skills

Essential

Excellent communication skills Ability to deal with people over the telephone and face to face

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