Directorate Facilitator

3 weeks ago

Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

Job summary

An exciting opportunity has become available to join the team within Neurosciences, helping to deliver first-class local and regional healthcare. The successful candidate will gain experience of working alongside operational managers in a busy, hardworking, supportive directorate that will facilitate future personal and professional progression.

We are seeking a bright, talented and personable individual as the team continues an exciting period of transformation. The successful candidate needs to be an excellent team player whilst being able to work using his/her own initiative. You should be motivated and enthusiastic with excellent organisational and skills.

This is a demanding position, but an exciting one, which offers driven candidates many opportunities for personal and professional development.

The Directorate rewards its committed staff with a flexible approach to work to promote a healthy work/life balance and robust service cover (details to be negotiated and agreed).

The post-holder will need to demonstrate the ability to work collaboratively with clerical and senior medical colleagues.

You will need to meet performance targets and deliver to tight deadlines whilst efficiently managing a complex and changing workload. Thus, an eye for detail whilst working under pressure is essential.

Main duties of the job

Supporting the Directorate's management team by providing comprehensive and flexible administrative support across Neurosciences.

Co-ordinating the department's response to morbidity and mortality (M&M) events and meetings, internal audits, and national audits, including those associated with the National Neurosurgical Audit Project (NNAP).

Administrating the operational and quality aspects of the Medical School programmes for medical undergraduate clinical placements, liaising with clinical teachers, students and University of Sheffield Medical School staff.

Supporting the academic clinical leads in the organisation and delivery of medical students' education and clinical placements.

Supporting the Service Co-ordinators with Directorate administration as requested.

About us

The Directorate of Neurosciences forms part of the Head & Neck Group along with the , Oral & Dental and Ophthalmology services.

The Directorate of Neurosciences is one of the busiest and most varied Directorates in the Trust and patients travel from across the region and country to be treated here. Neurosciences comprises of neurology, neurosurgery, neurorehabilitation, neuro-psychotherapy, neurophysiology, stereotactic radiosurgery and TIA/stroke services.

Pre-COVID19, Neurosurgery's 2019 activity contract was 13,000 out-patients and 1,650 elective surgical procedures. The service currently employs 17 consultants, not including the junior medical staff or speciality doctors. We also have a large range of nurses, support workers and other health professionals that support the medical team, some of whom also treat patients in clinics of their own. The Directorate's annual budget is in excess of £35 million.

Working as part of such a large and diverse multi-disciplinary team, while working close with the people in your immediate area, will provide an excellent environment for you to get to know people and develop good friendships and working relationships. This provides both the opportunity for professional and personal development and the challenges to ensure that we are constantly learning and remain an evolving service.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Person Specification

Qualifications

Essential

GCSE maths & English at grade C/4 or above (or equivalent) Diploma / NVQ level 4 / equivalent qualification or A-level / NVQ level 3 plus demonstrable relevant experience equivalent to level 4

Desirable

qualifications ( NVQ level 2 or above or EDCL)

Other Factors

Essential

Willingness and ability to travel to other hospital sites when required.

Experience

Essential

Extensive experience in an office environment. Administration experience Demonstrable track record achieving deadlines and targets. Comprehensive understanding of procedures and policies for using and maintaining databases Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers. Evidence of developing and maintaining effective working relationships with healthcare professionals, medical and administrative staff. Experience using databases to manage information as well as share and analyse data. Excellent analytical skills and experience of data management data analysis, interpretation of results and basic statistics. Report writing/presentation skills An awareness of the challenges currently facing the NHS.

Desirable

Extensive experience working for the NHS. Demonstrable leadership experience Knowledge of the Directorate Experience of working in research and/or clinical audit Demonstrable track record working with healthcare targets, especially the 18-week RTTP. Experience communicating directly with service users/customers, both face-to-face and over the 'phone. Experience using Lorenzo or a similar patient administration system. Experience communicating directly with patients, carers and relatives, both face-to-face and over the 'phone. Familiarity with out-patient and in-patient ward areas. Previous supervisory experience. Experience of training others

Further Training

Desirable

Experience of teaching or training small groups. Database design skills. Able to program in VBA and/or SQL

Special Skills/Aptitudes

Essential

Excellent written and verbal communication skills. Excellent interpersonal skills encompassing both teamwork and customer service. Highly developed organisational skills including the ability to multitask Ability to prioritise one's own workload and that of others. Ability to work under pressure in a fast-paced environment. An eye for detail whilst maintaining an active appreciation of the bigger picture. Ability to solve problems and respond to issues as they arise. Excellent standard of literacy and keyboard skills including the use of Microsoft Office software packages. Familiar with hosting meetings via Microsoft Teams or similar software. Flexible approach to work. A positive, polite and professional attitude to meet service needs. Working knowledge of confidentiality, related legislation and codes of practice.

Desirable

Knowledge of STH waiting list policies including out-patient and in-patient targets. Demonstrable leadership qualities. Awareness of STH Trust policies and procedures. An understanding of clinical governance.

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