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Receptionist (Care Coordinator)
3 weeks ago
Job summary
Jubilee Park MedicalPartnership is a friendly practice with a list size ofapproximately 12300 patients across 2 sites in Carlton and Lowdham.
We are seeking a friendly,enthusiastic and flexible team member to join our caring and supportive carecoordination team working hours per week alternating between mornings and afternoons. 5 days a week, Monday-Friday.
You will be part ofthe front of house team responsible for dealing with patients and other health careprofessionals. This position isencompasses traditional reception duties, administrative duties and dealingwith patients on the telephone and in person with a strong emphasis oncoordinating care for our patients, ensuring they are directed to the mostappropriate person or place for their care.
Your hours will be worked on a shift basisbetween 0700 and 2000. Core hours are07:45-18:30 however we do provide additional access to appointment outside ofthese hours. There is also therequirement for some occasional weekend work. For this post you will be expected to work across both of the sites thatmake up our practice.
Comprehensive training will beprovided.
Main duties of the job
You will be part ofthe front of house team responsible for dealing with patients and other health careprofessionals. This position isencompasses traditional reception duties, administrative duties and dealingwith patients on the telephone and in person with a strong emphasis oncoordinating care for our patients, ensuring they are directed to the mostappropriate person or place for their care.
About us
Jubilee Park MedicalPartnership is a friendly practice with a list size ofapproximately 12300 patients across 2 sites in Carlton and Lowdham.
We are a fabulous caring, supportive and hardworking team.
Our practice team consists of:
GP Partners, Salaried GPs, Advanced Nurse Prescriber, Nurse Prescribers, Practice Nurses, HCAs, Reception Care Coordination team, Administration team and Management team.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Flexibly to work across shift pattern and sites is essential.
Please read the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Desirable
Customer service qualification (NVQ) or equivalent NVQ Level 2 in Health and Social Care
Skills
Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
SystmOne user skills
Knowledge
Essential
An understanding of a General Practice reception environment
Experience
Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience of working in a health care setting
Personal Qualities
Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Other
Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Desirable
Own Transport-
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