Healthcare Assistant

3 months ago

Boston, United Kingdom DMC Healthcare Full time

Job summary

To assist the clinician in running theday-to-day operation of ENT clinics. To organise the setupof each clinic ensuring everything is prepared prior to the clinic date,manage, record and process patients personal data. To support the patientthroughout their care journey. This role will require you to work across anumber of our DMC sites.

Main duties of the job

Liaise with ReferralManagement Centre to ensure the appointments are correctly scheduled for the clinic

Ensure the PC/laptopis set up and ready for use

Manage stock controlat each site

Ensure all otheritems such as emergency contact lists, patient survey, pathology forms and anyother items are in place and ready for use

Ensure the room isadequately equipped and working for each consultation prior to the clinicstarting

Ensure equipment iscleaned after use

Ensure dailychecklists are completed

Make the consultantaware of any problems or possible problems during any clinics

Alert the consultantand other staff members of any issues of quality and risk

Will be required totransport certain equipment to and from clinic locations

Any other duties asthe line manager may decide

To effectivelymanage own time, workload and resources

To undertake trainingas required including mandatory and statutory training, core skills trainingand ongoing developmental training

About us

A strongprovider in the NHS ecosystem, DMC Healthcare has played a significant role in service delivery for over 50years, helping to reduce health inequalities. From being at the sharp end ofthe patient journey into treatment in primarycare, to delivering fast, accurate radiology reporting, consultant-led dermatologyand insourced endoscopy services, DMC Healthcare remains committed.

Job description

Job responsibilities

Organisation & setting up of clinics

Liaise with ReferralManagement Centre to ensure the appointments are correctly scheduled for the clinic

Ensure the PC/laptopis set up and ready for use

Manage stock controlat each site

Ensure all otheritems such as emergency contact lists, patient survey, pathology forms and anyother items are in place and ready for use

Ensure the room isadequately equipped and working for each consultation prior to the clinicstarting

Ensure equipment iscleaned after use

Ensure dailychecklists are completed

Make the consultantaware of any problems or possible problems during any clinics

Alert the consultantand other staff members of any issues of quality and risk

Will be required totransport certain equipment to and from clinic locations

Any other duties asthe line manager may decide

To effectivelymanage own time, workload and resources

To undertake trainingas required including mandatory and statutory training, core skills trainingand ongoing developmental training

Assisting in clinics

To assist theconsultant during the clinic with any reasonable request

To meet and greetpatients in the waiting area and show them through to the consultation room

Provide high-levelcustomer service skills with the patient and full engagement with the clinician

Assist with minor procedures as required

Ensure all DMCequipment is put away in the correct storage area at the end of each clinic

Ensure the room isleft clean and tidy once the clinic has finished

Ensure every patientcompletes the electronic (or paper) patient survey after their appointmentbefore they leave the clinic

To use patientelectronical records SystmOne /EMIS, in management of patients and dermatologyclinic list

Communicates withother departments for example, Estates, Supplies department

To act as achaperone in supporting both patients and clinicians during clinical procedures

Management ofinfection control and prevention on site

Adherence tomanagement of cleaning and decontamination of clinic environment.

To ensure themanagement of clinical stock levels through ordering, storage, and stock controls

Contribution to the implementation ofservices

Involvement withlocal healthcare network visiting GP practices and creating awareness of DMCHealthcare Services with the objective of increasing referrals and improvingpatient care and experience

Adhere to policiesand procedures developed for the service, standards, and guidance

Identifying anypossible improvements and innovation

Participate in auditwhere appropriate

Use own initiative

Flexible workingapproach for the needs of the service

Adhere to departmentprocedures for the use of supplies and equipment in order to promote theeffective and efficient use of resources.

Share responsibilityfor key aspects of housekeeping and stock control demonstrating a goodawareness of cost efficiency and safety.

Undertakes routineand regular checks on patient trolleys and bed spaces ensuring all relevantequipment is clean, in good working order and in-tact and reports faults to managers.

Performs checks on gas cylinders, replaces ifrequired and escalates any issues.

Sometimes workswithout direct supervision using own initiative within

Decide when to referenquiries from the patient, carers and relatives to the senior management

Person Specification

Qualifications

Essential

Minimum GCSE or equivalent qualifications Band 2, preferably Band 3 HCA

Knowledge & Technical Ability

Essential

High attention to detail and organisational skills to be able to effectively manage and prioritise ones own workload Excellent at time management & planning Ability to work well under pressure and problem solve Ability to apply regulatory requirements and escalate where appropriate Excellent patient engagement, customer service and communication skills Ability to build and maintain effective working relationships with staff at all levels Empathetic approach to patients

Experience

Essential

Ideally you will have 6-month experience in the last 2 years in the UK, as an HCA Hands on interaction with patients in a healthcare setting Experience working in outpatient setting or hospital setting Right to work in the UK (please note that we are unable to provide visa sponsorship).

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