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Customer Recognition

2 months ago

Manchester, United Kingdom Lloyds Banking Group Full time

Description

JOB TITLE: Customer Recognition - Integrator, Embedded Finance

SALARY: £57,546 depending on location

LOCATION(S): Chester, Manchester or London

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

 

About this opportunity

Here in the Embedded Finance team, we're a start-up business unit within Consumer Lending and are tasked with building out propositions that solve customers’ financial needs, when and where they are.

We want to tackle problems for existing franchise customers as well as those new to franchise, using outstanding LBG capabilities in ways that are coordinated into customers’ existing lifestyles. We’ll be bold and innovative in our use of data and technology to put customers first, to build balanced and long-term business models, thus adding to Group capabilities overall.

We’ll continually test and iterate for growth and takeaways. We seek people with a desire to learn, an ability to build thought-partnerships with a broad range of specialists across functions, and the patience and resilience to implement strategies that will evolve with changing customer, market, and regulatory contexts.


The purpose of the Integrator is to coordinate dependencies between the Lab and stakeholders external to the Lab such as other labs, platforms, Group Executive Functions and 3rd parties, this may include coordinating complex and high-risk implementations.


This role sits at Lab- or Platform-level and covers both business and technology change.



Role responsibilities:

Develops the sequence for integration related tasks in collaboration with the PO and aligned to the Lab backlog Catalogues and manages dependencies between the lab and other teams Works with team members outside of the lab to ensure interlock to enable the lab to deliver at pace Identifies blockers to delivery and where possible mitigates / resolves, raising to product owner(s) / lab leadership where required Acts as interface between the supplier (3rd Party) and key business partners Handles complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery



About us


Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.



What you’ll need

Strong Collaborator skills - Using personal impact and positioning to build and sustain long-term relationships. Resolving conflict, building consensus and influencing good outcomes. Planning, Tracking, Reporting & Governance - Communicate regular status updates to key stakeholders while resolving high priority issues affecting delivery. Using experience to address critical risks/issues/dependencies arising out of Status Reporting and agile meetings, taking responsibility for critical issues while ensuring resolution within agreed timescales. Excellent communication skills – proficient in conveying complex ideas clearly and concisely, both in written and verbal formats. Able to tailor communication style to diverse audiences, ensuring clarity and understanding. Strong problem solving skills – demonstrated ability to identify, analyse and solve complex issues efficiently and effectively. You’ll be capable of applying logical thinking and innovative approaches to overcome challenges and deliver practical solutions. And you'll influence positively - demonstrating the right values and behaviours and encouraging this in team members.



About working for us


Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.


We want our people to feel that they belong and can be their best, regardless of background, identity or culture.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.


And it’s why we especially welcome applications from under-represented groups.


We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.



We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies


Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.