Application Support Analyst

1 week ago

Manchester, United Kingdom Canopius Full time

Application Support Analyst

Role Overview

We currently have two roles within our AMS (Application Management and Support) team. The roles sit within the IT department and will be responsible for the day-to-day support and operations of Subscribe, the main Policy Administration Platform. 

Primarily the role will undertake support activities involving various underwriting platform applications, working on Incident, Problem and Service requests. 

Outside of BAU there are ample opportunities to participate in the numerous ongoing initiative projects. 

Core Responsibilities

Work on Incident, Problem and Service request tickets resolution, within agreed SLAs. Experience of using any service desk system, preferably ServiceNow. Execute routine system jobs and processes to support the BAU operation of IT systems.  Contribute and implement continuous improvements to the function.  Work closely with other IT functions like Service Desk, Infrastructure, DBAs, Network Security on IT application support issues. Performing basic operations related to system administration of the application. Querying the application databases and perform initial level data analysis. Extensive interaction with vendors and internal teams to be able to provide effective and efficient application Support.

Skills & Experience

Experience of having supported an underwriting software system, such as Subscribe, Guidewire, Genius or Eclipse. Good understanding of Lloyds market insurance business processes and platforms like Xchanging Good understanding of the Lloyds market premiums and claims messages (USM and SCM) Knowledge of a policy life cycle, claims processing and outwards RI process. Good technical experience of TSQL to perform data query and extraction. Exposure of working in a regulatory environment.

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global speciality (re)insurer with underwriting operations in Australia, Bermuda, Singapore, the UK and US. We are privately owned and one of the leading insurers in the Lloyd’s of London insurance market.

With a growing demand for data, analytics and research, we are investing in a new global Canopius Tech and Data Hub in Manchester. Underpinning our growth and expansion ambitions are our technology capabilities, with increased investment into insuretech, analytics and research. We are recruiting a diverse group of data and technology talent across all levels of experience.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected. 

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

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