Application Support Analyst

2 weeks ago


Manchester, United Kingdom Travel Counsellors Full time

The Application Support Analyst plays a critical role in supporting our global community of Travel Counsellors with our bespoke technology platform. This platform includes Phenix, MyTC, and its direct ecosystem of integrations.

About the Role

You will act as a second-line technical support team supporting the Operational and other Support teams, working in close liaison with the Product, Software Engineering and Platform Engineering teams to ensure the swift and effective resolution of Platform issues.

Using our Platform Observability and Support tooling, you will be responsible for proactively identifying challenges with platform performance or stability to ensure the platform operates within our service levels.

The Application Support Analyst aids front-line support and technical teams with internal applications and ensures that only genuine issues with those systems are reported correctly.

The purpose of this role is to identify, check and validate any live issues and ensure they are escalated to the correct area within the Technical Team with an appropriate time frame set. This will ensure that our systems perform to the highest possible standard with minimal downtime or disruption if errors do occur.

Principal Accountabilities
  • Deal with incoming emails and calls, verifying if you can recreate the problem sent through, confirm if this is a live issue, and handle the request accordingly.


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    **Applications Support Analyst - Global Sports Organisation - Manchester/Hybrid to £35,000! Prestigious opportunity for an Applications Support Analyst with a pioneering Global Sports empire based in Manchester with hybrid working. As one of our Applications Support Analysts you will be given the opportunity to: - ** - Take proactive ownership of personal...


  • Manchester, United Kingdom Infused Solutions Ltd Full time

    Title: Application Support Analyst Location: Manchester (Picadilly) Salary: £40-50kContract: Permanent, Full Time Work Pattern: Hybrid, 2 Days per week in the OfficeInfused Solutions have partnered with a company in the financial sector who are looking to add an Application Support Analyst. Our client is rapidly growing their IT teams, looking for the best...


  • Manchester, United Kingdom Infused Solutions Full time

    Title: Application Support Analyst Location: Manchester (Picadilly) Salary: £40-50kContract: Permanent, Full Time Work Pattern: Hybrid, 2 Days per week in the OfficeInfused Solutions have partnered with a company in the financial sector who are looking to add an Application Support Analyst. Our client is rapidly growing their IT teams, looking for the best...


  • Manchester, United Kingdom Travel Counsellors Ltd Full time

     About the RoleYou will act as a second-line technical support team supporting the Operational and other Support teams, working in close liaison with the Product, Software Engineering and Platform Engineering teams to ensure the swift and effective resolution of Platform issues.Using our Platform Observability and Support tooling, you will be responsible...


  • Manchester, United Kingdom Travel Counsellors Full time

    The Application Support Analyst plays a critical role in supporting our global community of Travel Counsellors with our bespoke technology platform. This platform includes Phenix, MyTC, and its direct ecosystem of integrations. About the RoleYou will act as a second-line technical support team supporting the Operational and other Support teams, working in...


  • Manchester, United Kingdom Travel Counsellors Full time

    The Application Support Analyst plays a critical role in supporting our global community of Travel Counsellors with our bespoke technology platform. This platform includes Phenix, MyTC, and its direct ecosystem of integrations. About the RoleYou will act as a second-line technical support team supporting the Operational and other Support teams, working in...


  • Manchester, United Kingdom Eutopia Solutions Full time

    IT Applications Analyst – Global professional services company – Manchester/HybridWe are working with a global professional services company based in Manchester City Centre. Their commitment to excellence and continual growth drives them to seek an experienced IT Application Analyst to join their dynamic Technology Team.As par of the IT Applications...


  • Manchester, United Kingdom Eutopia Solutions Full time

    IT Applications Analyst – Global professional services company – Manchester/Hybrid We are working with a global professional services company based in Manchester City Centre. Their commitment to excellence and continual growth drives them to seek an experienced IT Application Analyst to join their dynamic Technology Team. As par of the IT Applications...


  • Manchester, United Kingdom Eutopia Solutions Limited Full time

    IT Application Analyst - Global professional services company - Manchester/Hybrid We are working with a global professional services company based in Manchester City Centre. Their commitment to excellence and continual growth drives them to seek an experienced IT Application Analyst to join their dynamic Technology Team.As par of the IT Applications team,...


  • Manchester, United Kingdom Venchr Full time €38,000

    Job Description 1st Line/Application Support Analyst - Manchester - £38K Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing to maintaining uninterrupted service for their users. In this role, you'll be...


  • Manchester, United Kingdom Venchr Full time €38,000

    1st Line/Application Support Analyst - Manchester - £38K Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing to maintaining uninterrupted service for their users. In this role, you'll be the main point of...


  • Manchester, United Kingdom Venchr Full time €38,000

    1st Line/Application Support Analyst - Manchester - £38K Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing to maintaining uninterrupted service for their users. In this role, you'll be the main point of...


  • Manchester, United Kingdom Informed Recruitment Limited Full time

    Are you an experienced Application SupportAnalyst or Systems Administrator? Do you have specific experienceof supporting a property management application or Dynamics 365?Let Informed Recruitment help you to achieve your potential with anexciting opportunity for an Application Support Analyst to addtheir expertise a team of application support specialists...

  • Application Support

    3 weeks ago


    Manchester, United Kingdom Coburg Banks Full time

    Job Title: - Application Support - Finance - Salary: - £34000.00 - £37000.00 - Job Type: - Permanent - Location: - Manchester - Sector: - IT - Job Ref: - BBBH1372_1708679651 **Role Title**:Application Support - Finance **Location**:Manchester (Hybrid - 2 Days In-Office) **Salary**:£34,000 - £37,000 **The Role**: - Proficient in advanced...


  • Manchester, United Kingdom Canopius Full time

    Application Support Analyst Role Overview We currently have two roles within our AMS (Application Management and Support) team. The roles sit within the IT department and will be responsible for the day-to-day support and operations of Subscribe, the main Policy Administration Platform.  Primarily the role will undertake support activities...


  • Greater Manchester, United Kingdom Appcastenterprise Full time

    Job Description Applications Support Analyst - SAPPosition DescriptionFrom public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, we'll do the same for you. Alongsidea competitive salary, we...


  • Manchester, United Kingdom Canopius Full time

    Application Support Analyst Our benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, 10% non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical,...


  • Manchester, United Kingdom Venchr Full time

    1st Line/Application Support Analyst - Manchester - £38K Interested in this role You can find all the relevant information in the description below.Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing to...


  • Manchester, United Kingdom Opus Recruitment Solutions Ltd Full time

    BC/NAV Application Analyst - North West England - ManufacturingI am currently working with a world leading drinks manufacturers based in the North West, they have some very exciting business plans in the next 6 months as they look to expand the company on a European scale. This innovative, eco-friendly company are lookingfor a highly skilled BC/NAV...

  • Applications Analyst

    2 weeks ago


    Manchester, United Kingdom Totum Partners Full time

    Location: ManchesterEnsure you read the information regarding this opportunity thoroughly before making an application.Hybrid: minimum 6 days per month in officeSalary: £40-60k Enterprise Applications Analyst with strong experience of M365 and teams required by a global Law Firm based in Manchester. Experience with iManage highly advantageous. This is an...