Patient Services Team Member

3 months ago

Harrogate, United Kingdom Park Parade Surgery Full time

Job summary

As a Patient Services Team member, you're often the first person a patient meets when they come to the surgery. You'll book patients in for appointments, enter patients details onto our IT system and direct patients where to go. As well as dealing with patients face-to-face, our patient services team answer the phones, directing calls to other staff, book appointments, answer queries. In addition, there will be some admin duties.

Getting to support both patients and the medical team is rewarding and fulfilling. What you do will mean a lot to our patients; you'll put their mind at ease, often you'll make their day

No two days are the same. You'll always be learning, solving problems and taking the pressure off the medical team. It can be stressful at times. There's never a dull moment

At times patients will be upset, frustrated or angry. You will need to listen, try to understand and empathise. It helps if you can put yourselves in their shoes. You will need to work with care and attention in a fast-paced environment and multitask even when under pressure. We will expect you to be professional; honest, reliable and respectful under pressure. Confidentiality is a must.

You will often need to ask patients about their problem and summarise this accurately for the medical team. You may need to redirect patients elsewhere and do so with confidence and warmth. At times you have to think outside the box.

Main duties of the job

You will need the following skills;

Ability to work under pressure to tight and often changing deadlines Able to work on own initiative Flexible approach to work and able to adapt to change and uncertainty Ability to maintain confidentiality and trust Commitment to continuing professional development Good time keeping Problem solving skills Ability to analyse and interpret information Working knowledge of Microsoft Office with intermediate keyboard skills Clear communicator with good writing skills Excellent organisational skills, able to plan and manage demanding workload with competing priorities Ability to follow policies and procedures

The successful applicant must be able to work some starts / 6pm finishes; cover for other team members' holiday will be required therefore the ability to be flexible is essential

The starting hourly rate is £ and there will be a 6 month probationary period. Full job description available on request.

About us

This is a fantastic opportunity for a highly organised person to join us working in a lively and professional environment.

Park Parade Surgery is based within Mowbray Square Medical Centre, HG1 5AR

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: PATIENT SERVICES TEAM MEMBER

REPORTS TO: DEPUTY PRACTICE MANAGER/PRACTICE MANAGER

HOURS: 20-30 hours per week, £ per hour

Job Summary:

As a Patient Services Team member, you're often the first person a patient meets when they come to the surgery. You'll book patients in for appointments, enter patients details onto our IT system and direct patients where to go. As well as dealing with patients face-to-face, our patient services team answer the phones, directing calls to other staff, book appointments, answer queries. In addition, there will be some admin duties.

Getting to support both patients and the medical team is rewarding and fulfilling. What you do will mean a lot to our patients; you'll put their mind at ease, often you'll make their day

No two days are the same. You'll always be learning, solving problems and taking the pressure off the medical team. It can be stressful at times. There's never a dull moment

At times patients will be upset, frustrated or angry. You will need to listen, try to understand and empathise. It helps if you can put yourselves in their shoes. You will need to work with care and attention in a fast-paced environment and multitask even when under pressure. We will expect you to be professional; honest, reliable and respectful under pressure. Confidentiality is a must.

You will often need to ask patients about their problem and summarise this accurately for the medical team. You may need to redirect patients elsewhere and do so with confidence and warmth. At times you have to think outside the box.

You will need the following skills;

Ability to work under pressure to tight and often changing deadlines Able to work on own initiative Flexible approach to work and able to adapt to change and uncertainty Ability to maintain confidentiality and trust Commitment to continuing professional development Good time keeping Problem solving skills Ability to analyse and interpret information Working knowledge of Microsoft Office with intermediate keyboard skills Clear communicator with good writing skills Excellent organisational skills, able to plan and manage demanding workload with competing priorities Ability to follow policies and procedures

The successful applicant must be able to work some starts / 6pm finishes; cover for other team members' holiday will be required along with occasional short notice cover for sickness, therefore the ability to be flexible is essential

The starting hourly rate is £ and there will be a 6 month probationary period. Full job description available on request.

Person Specification

Experience

Essential

At least 1 years experience of working within a customer facing role.

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