Customer Host

4 weeks ago

Penzance, United Kingdom FirstGroup Full time

Who Are We?

GWR proudly operates Brunel's railway, one of the world's most prestigious networks. With some of the newest trains in the country and exciting plans to extend our services, we transport over one hundred million passengers annually to more than 275 stations across the Southwest, from Cornwall and South Wales to London. Our routes traverse beautiful countryside and some of the UK's top tourist destinations.

We are redefining train travel, empowering our diverse team of over 6,000 to deliver a fantastic experience for our customers. Together, we will revalue rail travel as a very special way to journey.

Join Us as a Customer Host – Talent pool

Join our team as a customer host and be part of this exciting transformation. Enhance the experience for our Saturday and Sunday passengers by providing a warm welcome and outstanding at-seat refreshment service. This role is ideal for those with weekday commitments and offers a great opportunity to work onboard our trains.

Main Responsibilities:

Promote and Sell: Engage with customers to promote and sell GWR products onboard, ensuring they have the journey they deserve. Maintain High Standards: Uphold the highest standards in all aspects of your work. Be an ambassador: Represent Great Western Railway by embodying our Values and delivering excellent customer service. Provide Exceptional Service: Deliver the best possible at-seat service to our customers. Prioritize Safety: Always adhere to safety principles, ensuring the safest journey for our customers. Ensure Cleanliness: Maintain a clean, hygienic, and pleasant environment for our customers.

Ideal Candidate Profile:

Sales or Customer Service Background: Experience in sales or customer service is essential. Passionate About Customer Service: Enthusiastic about providing outstanding customer service. Flexible Schedule: Ability to work various shifts, including weekends and bank holidays. Sales-Driven: Motivated to achieve high sales levels. Proactive Attitude: Possess a ‘can do' attitude and proactive approach. Comfortable with Regulations: Able to work effectively in a regulated environment.

Requirements:

Payment Handling Experience: Proficient in cash handling and card payments. Strong Communication Skills: Excellent communication abilities. Team and Independent Worker: Ability to work well both as part of a team and independently. Food Safety Knowledge: Previous experience with food safety is desirable. Stock Control Experience: Experience in stock control and ordering is desirable.

Does this sound like you? If so, we'd love to hear from you

What Is the Reward?

In addition to a great team environment and comprehensive training, GWR colleagues enjoy a range of benefits, including a defined benefit pension scheme, free rail travel across the GWR network for you and your family, a company-sponsored healthcare plan, discounted shopping and gym memberships, and an employee assistance program. Your uniform is provided. The basic starting salary is £23,275 pro rata, rising to £30,450 After probation.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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