Customer Experience Ambassador

3 weeks ago


Penzance, Cornwall, United Kingdom FirstGroup Full time

About the Role:

We are seeking a Customer Host to enhance the experience for our passengers on weekends. As a key member of our team, you will provide a warm welcome and deliver an outstanding at-seat refreshment service.

Main Responsibilities:

  1. Engage with customers to promote and sell GWR products onboard.
  2. Uphold the highest standards in all aspects of your work.
  3. Represent Great Western Railway by embodying our Values and delivering excellent customer service.
  4. Deliver the best possible at-seat service to our customers.
  5. Adhere to safety principles, ensuring the safest journey for our customers.
  6. Maintain a clean, hygienic, and pleasant environment for our customers.

Ideal Candidate Profile:

We are looking for a sales or customer service professional with a passion for delivering outstanding customer service. You should be flexible and able to work various shifts, including weekends and bank holidays.

Requirements:

  1. Proficient in cash handling and card payments.
  2. Excellent communication abilities.
  3. Ability to work well both as part of a team and independently.
  4. Previous experience with food safety is desirable.
  5. Experience in stock control and ordering is desirable.

What We Offer:

In addition to a comprehensive training program, GWR colleagues enjoy a range of benefits, including a defined benefit pension scheme, free rail travel across the GWR network for you and your family, and a company-sponsored healthcare plan.


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