Customer Experience Ambassador
3 weeks ago
About the Role:
We are seeking a Customer Host to enhance the experience for our passengers on weekends. As a key member of our team, you will provide a warm welcome and deliver an outstanding at-seat refreshment service.
Main Responsibilities:
- Engage with customers to promote and sell GWR products onboard.
- Uphold the highest standards in all aspects of your work.
- Represent Great Western Railway by embodying our Values and delivering excellent customer service.
- Deliver the best possible at-seat service to our customers.
- Adhere to safety principles, ensuring the safest journey for our customers.
- Maintain a clean, hygienic, and pleasant environment for our customers.
Ideal Candidate Profile:
We are looking for a sales or customer service professional with a passion for delivering outstanding customer service. You should be flexible and able to work various shifts, including weekends and bank holidays.
Requirements:
- Proficient in cash handling and card payments.
- Excellent communication abilities.
- Ability to work well both as part of a team and independently.
- Previous experience with food safety is desirable.
- Experience in stock control and ordering is desirable.
What We Offer:
In addition to a comprehensive training program, GWR colleagues enjoy a range of benefits, including a defined benefit pension scheme, free rail travel across the GWR network for you and your family, and a company-sponsored healthcare plan.
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