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Weekend Customer Host

1 month ago

Penzance, Cornwall, United Kingdom FirstGroup Full time

About the Role

We are seeking a Weekend Customer Host to join our team, providing a warm welcome and exceptional at-seat refreshment service to our Saturday and Sunday passengers.

Main Responsibilities:

  • Promote and Sell: Engage with customers to promote and sell GWR products onboard, ensuring they have the journey they deserve.
  • Maintain High Standards: Uphold the highest standards in all aspects of your work.
  • Be an Ambassador: Represent Great Western Railway by embodying our Values and delivering excellent customer service.
  • Provide Exceptional Service: Deliver the best possible at-seat service to our customers.
  • Prioritize Safety: Always adhere to safety principles, ensuring the safest journey for our customers.
  • Ensure Cleanliness: Maintain a clean, hygienic, and pleasant environment for our customers.

Requirements:

  • Payment Handling Experience: Proficient in cash handling and card payments.
  • Strong Communication Skills: Excellent communication abilities.
  • Team and Independent Worker: Ability to work well both as part of a team and independently.
  • Food Safety Knowledge: Previous experience with food safety is desirable.
  • Stock Control Experience: Experience in stock control and ordering is desirable.

What We Offer:

In addition to a great team environment and comprehensive training, GWR colleagues enjoy a range of benefits, including a defined benefit pension scheme, free rail travel across the GWR network for you and your family, a company-sponsored healthcare plan, discounted shopping and gym memberships, and an employee assistance program. Your uniform is provided. The basic starting salary is £11,637.50 pro rata, rising to £15,255 (Full time equivalent £23,275 £30,450 After probation. Additionally, you will receive a London allowance.

Additional Information:

  • Hours: 17.5 hours per week, working Saturday and Sunday only, every weekend.
  • Annual Leave: 13 days per year.
  • Training: Two weeks of full-time training, Monday to Friday.
  • Location: Must live within one hour's traveling time of Paddington station.

Inclusivity at GWR

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.