Representations Officer

3 months ago

London, United Kingdom 5 Star Recruitment Full time

PURPOSE OF THE JOB

As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements.

Parking and traffic enforcement is crucial to delivering three of the council's plans: Climate Change, Air quality and Streets for people.

PRINCIPAL ACCOUNTABILITIES

  1. To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators.
  1. To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
  1. To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
  1. To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
  1. To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner.
  1. To accelerate and identify any themes and trends arising from representations, complaints and concerns to their line manager reporting and sharing case issues.
  1. To manage and prioritise their own workload in response to changing demands from management.
  1. To ensure that daily quality and quantity performance standards are met or exceeded and that correspondence conforms to the relevant quality, policy and legislative standards
  1. To ensure that enforcement practices and required enforcement infrastructure complies with agreed procedures and standards and to take responsibility for reporting non-compliance issues to the appropriate teams.
  1. To authorise the cancellation of and initiate refunds as a result of PCNs being cancelled, permit or suspensions ending before their expiry when required in accordance with the parking services policies.
  1. To assist in the mentoring of new staff providing guidance and training on local parking policies, procedures and legislation. Providing advice and guidance on complex parking and traffic cases liaising with other internal or external bodies to resolve queries.
  1. To carry out other duties and tasks which may from time to time be required to meet the needs of the service and to deputise for the Appeals and Representations Manager in their absence.

JOB CONTEXT

Organisational Objectives:

The council has a statutory duty to undertake parking and traffic enforcement and this role deals with the outcomes of managing the limited kerb space on the highway.

Contributes to the delivery of the Councils streets for people strategy, Climate change and Air quality strategies.

Delivering effective and cost efficient services to the residents and motorists of Southwark

Delivering high standards of customer service to the residents of Southwark.

Formally reports to: Appeals and representations manager

Number of staff managed: 0

Financial Responsibilities: Delivers the statutory appeals and representations process in relation to the consideration of 72,500 appeals per annum with an average individual value of £65, in addition to delivering the parking permits and suspension service which delivers an income of £10 million per annum to the council.

Contacts: Contractors, consultants, and departmental partners.

Grade/Conditions of Service:

Evaluated as Hay 8

Contractual hours: 36 hours, Monday to Friday.

Special Conditions of Service:
Must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision within the Environment Neighbourhoods & Growth, and to actively promote ways of eradicating racism, sexism and other forms of negative discrimination through the Councils policies and procedures.

To comply with the Council's Health & Safety Policy.

Salary Expectations

Regular Pay: £19.11/Hour

Saturdays: £28.67/Hour

Sundays: £38.22/Hour

Bank Holidays : £38.22/Hour

Nights: £25.42/Hour

Standard Overtime: £28.67/Hour

Sunday Overtime: £38.22/Hour

  • Representation Officer

    5 months ago

    London, United Kingdom GCS Recruitment Specialists Ltd Full time

    **Representations Officer** An exciting opportunity has arisen for a Representations Officer with Southwark Council covering areas along the Southwark **Competitive salary up to £22.15 per hour umbrella** **10 months ongoing assignment** Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN...

  • Representations Officer

    5 months ago

    London, United Kingdom KDS Driving ltd Full time

    Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Job Types**: Full-time, Temp to perm Contract length: 7 months **Salary**: From £18.00 per hour **Experience**: - Administrative: 5 years (required) -...

  • Representations Officer

    5 months ago

    London, United Kingdom Blue gorilla vape Full time

    Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Salary**: From £18.00 per hour **Benefits**: - Company events - Company pension - Cycle to work scheme - Gym membership Schedule: - 8 hour shift - Monday...

  • Representations Officer

    5 months ago

    London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 28-08-23 until 26-11-23 with a possible extension. Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **PURPOSE OF THE JOB** - To investigate parking appeals and representations made under...

  • Representations Officer

    5 months ago

    London, United Kingdom THE HEARTFELT COMPANY LTD. Full time

    Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Job Types**: Full-time, Temp to perm **Salary**: From £18.00 per hour Expected hours: 36 per week **Benefits**: - Company pension **Experience**: -...

  • Representations Officer

    5 months ago

    London, United Kingdom Colbern Limited Full time

    632638-5116-23313 NCD Representations Officer Southwark Contract £17.90 per hour Our client is looking for an experienced Representations Officer. Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. As a member...

  • Representations Officer

    1 month ago

    London, United Kingdom CRA GROUP LIMITED Full time

    2-3 months contract with a Local AuthorityJob Summary:·         As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council.·         The post holder will be expected to produce work to a consistently high standard and to use their...

  • Appeals & Representations Officer

    1 month ago

    South East London, United Kingdom CV-Library Full time

    Representations Officer South East London My client is recruiting for a Appeals & Representations Officer  based within the local Authority in South East London and the surrounding area. Responsibilities To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a...

  • Parking Representations Officer

    5 months ago

    London, United Kingdom Business Smart Solutions Full time

    **Rate**: £23.00 per hour (Umbrella) **Term**:3 months **Hours per week**:36 **Location**: Currently 2 days from Tooley Street office and 3 days from home. This arrangement will be reviewed in the near future. **What you'll work on** - To investigate parking appeals and representations made under the Statutory Procedures laid out in legislation (Road...

  • Representations Officer

    1 month ago

    London, United Kingdom CRA GROUP LIMITED Full time

    Job Description2-3 months contract with a Local AuthorityJob Summary:·         As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council.·         The post holder will be expected to produce work to a consistently high standard...

  • Parking Appeals and Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Parking Appeals and Representations Officer RoleWe are seeking an experienced and detail-oriented Representation Specialist to join our team as a Parking Appeals and Representations Officer. The successful candidate will be responsible for investigating and responding to parking-related correspondence, including formal and informal representations and...

  • Parking Representations and Appeals Officer

    6 months ago

    West London, United Kingdom Colbern Limited Full time

    Representations and Appeals officer working in Parking Services dealing with challenges, representations and appeals relating to the issue of Penalty Charge Notices. Ability to work flexibly to meet the needs of the service, including working with other teams and at other locations within the borough, as and when required. 405005-2631-2487 NCD Parking...

  • Parking Representations and Appeals Officer

    7 months ago

    London, United Kingdom Akton Recruitment Full time

    **Parking Representations and Appeals Officer** **Uxbridge** **Job Role** Representations and Appeals officer working in Parking Services dealing with challenges, representations and appeals relating to the issue of Penalty Charge Notices. Deliver a range of complex technical and core administrative tasks to ensure all statutory documents, challenges,...

  • Representations Officer

    6 months ago

    London, United Kingdom Plastexe limited Full time

    Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. **Job Types**: Full-time, Temp to perm Contract length: 6 months **Salary**: From £18.00 per hour **Experience**: - Administrative experience: 6 years...

  • Parking Representation Officer

    5 months ago

    London, United Kingdom Veesupportservices Ltd Full time

    Job Summary: The post holder will be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process in regards to Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with Lambeth policies, procedures and any legislative...

  • Representations Officer

    1 month ago

    London, United Kingdom CRA GROUP LIMITED Full time

    23 monthscontract with a LocalAuthorityJobSummary: Asa member of the Parking appeals and representations team theydeliver a timely and effective service for the Parking and NetworkManagement team and the widercouncil. Thepost holder will be expected to produce work to a consistently highstandard and to use their experience knowledge and aptitude toweigh up...

  • Parking Appeals and Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:We are seeking a skilled Representations Officer to join our Parking Services team. As a key member of our team, you will play a vital role in delivering a timely and effective service to our Parking and Network Management team and the wider council.The successful candidate will have experience in dealing with Formal Representations and/or...

  • Representations Officer

    4 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary: We are seeking a skilled Representations Officer to join our Parking appeals and representations team. The successful candidate will deliver a timely and effective service for the Parking and Network Management team and the wider council.Key Responsibilities:Investigate and respond to parking related correspondence, including formal and informal...

  • Parking Appeals and Representations Officer

    18 hours ago

    City of London, United Kingdom Carrington West Full time

    An opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone...

  • Parking Appeals and Representations Officer

    5 months ago

    City of London, United Kingdom Carrington West Full time

    An opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone queries,...