Representations Officer
2 months ago
23 monthscontract with a LocalAuthority
JobSummary:
Asa member of the Parking appeals and representations team theydeliver a timely and effective service for the Parking and NetworkManagement team and the widercouncil.
Thepost holder will be expected to produce work to a consistently highstandard and to use their experience knowledge and aptitude toweigh up the evidence in each case whether it is a Penalty ChargeNotice (PCN) parking permit or parking control suspension and makebalancedjudgements.
KeyDuties/Accountabilities
Toinvestigate and respond to all parking related correspondenceincluding formal and informal representations and appeals receivedas a result of enforcement of PCN issued to motorists. Thisincludes the external Environment and Traffic Adjudicators who sitat London Tribunals and make the final decision on any parking ortraffic penalty in an adjudication hearing which evidence ispresented by the officers to trained solicitors or barristers whoare theadjudicators.
Toensure other parking enquiries are dealt with in line with thestatutory process and timescales internal key performanceindicators (KPIs) civil procedural rules (CPR 75) and the councilscommunication procedures to deliver a high standard of customerservices to the residents and visitors ofSouthwark.
Toattend external Adjudication Hearings and give evidence and prepareproofs of evidence as required preparing and determining a plan forany complex cases highlighted in accordance with thelegislation.
Toensure that all incoming parking permit applications and parkingcontrol suspension applications are dealt with (including requestsfor further information) in line with the set time limits given bythe appeals and representationsmanagers.
Toanswer phone calls in the specialist parking customer servicecentre dealing with incoming emails parking permits parking controlsuspensions and Paybyphone services resolving residents andvisitors requests and issues in a timely and clear manner. 6. Toaccelerate and identify any themes and trends arising fromrepresentations complaints and concerns to their line managerreporting and sharing caseissues.
Tomanage and prioritise their own workload in response to changingdemands frommanagement.
Toensure that daily quality and quantity performance standards aremet or exceeded and that correspondence conforms to the relevantquality policy and legislativestandards
Toensure that enforcement practices and required enforcementinfrastructure complies with agreed procedures and standards and totake responsibility for reporting noncompliance issues to theappropriateteams.
EssentialExperienceRequired:
6months (or more) experience in dealing with Formal Representationsand/or informal appeal made against the PCN (issued within London)isessential.
Experience withand Full understanding of TMA 2004 & RTA 1991 isessential.
Provenexperience in working in a customer service or administrativeenvironment having to compose formal correspondence isessential.
EssentialQualificationRequired:
Education toinclude Maths and English at GCSE level or equivalent and/or provenexperience of parking enforcement and appeals legislation isessential.
Additionalinformation tonote:
Working hours:36 hours perweek.
The role closessoon please applyASAP.
Must have 6 months (or more) experience in dealing with FormalRepresentations and/or informal appeal made against the PCN (issuedwithin London). Full understanding of TMA 2004 & RTA 1991 isrequired.
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