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Chlamydia Screening Administrator
2 months ago
Job overview
An exciting opportunity has come up, to join our small, friendly and driven Team.
This administrator role sits within the Chlamydia Screening Team which delivers the National Chlamydia Screening Programme targets locally, the Brighton Home STI testing service for all local residents and the Sexual Health Promotion aims for Under 25’s across the city.
The team is embedded in the Sexual Health and Contraception service (SHAC) in Brighton and Hove, based at the Royal Sussex County Hospital.
You will be responsible for providing administrative and clerical support, working as part of a team to deliver the highest standards for patients and staff. Main duties will include typing and data input, logging and giving results, responding to telephone enquiries, use of office equipment such as photocopiers and printers, maintenance of electronic patient records, ordering and management of stock, including online packs, community testing and support of the C-Card free condom scheme. There may be occasional outreach to colleges and events to support the Health Promotion Team.
Main duties of the job
The Chlamydia Screening Administrators provide a friendly and efficient service for patients; managing results, follow up's and enquiries and booking appointments. They support the daily functions of the team, including managing and ordering stock, making up home test kits, sending kits to patients and inputting returned samples for processing at the lab. They support the Health Promotion functions of the team by sending stock to pharmacies and attending occasional outreach events such as college and Uni Fresher's events.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
Communication
· Answer complex enquiries both in person and on the telephone, including from people who may have varying levels of ability to understand or whose first language is not English.
· Provide and receive complicated and sensitive information, and give explanations and instructions clearly and concisely including where barriers to communication may exist e.g. challenging behaviour, learning disability or those whose first language is not English
· Use empathy, tact and diplomacy in dealing with patients who may be upset, hostile or antagonistic.
· Answer internal and external telephone enquiries from other members of staff, other departments, patients/relatives, GP's and other hospitals in an efficient and timely manner.
· Welcome visitors to the department and direct them to the appropriate member of staff.
· Manage department shared email address, responding to enquiries, forwarding requests to relevant professionals.
Service Delivery and Improvement
· Follow department policies and procedures and contribute to procedural and process changes which improve departmental effectiveness.
· Work closely with the team to review working practices, identify new improved ways of working and find solutions to problems.
· Contribute to surveys and assist with audit procedures as and when required.
· Collation and distribution of Chlamydia & Gonorrhoea screening kits and resources required for outreach screening, including planning ahead to ensure enough kits are prepared for all upcoming screening events
· Collation and distribution of Chlamydia & Gonorrhoea screening kits for community testing through GP's, Pharmacies and youth settings. Ensuring kits are received by community providers in a timely manner and maintaining excellent working relationships with key professionals.
· Collation of online test kits and maintenance of an appropriate level of stock, processing online test requests, ensuring packs are sent out within expected time frame as per guidelines.
· Processing returned test kits in-line with Standard Operating Procedures
· Manage post for the CSP service including deliveries of stock and outgoing post
· Operate office equipment including photocopying & printing.
· Type documents such as reports and letters as requested.
· Prepare invoices for authorisation and payment, order resources through trust systems, ensure stock arrives in a timely manner and is correct. Resolve any issues with suppliers. Store and maintain stock correctly.
· Book meeting rooms, attend meetings and take minutes as required.
People Management and Development
· To be proactive in own personal development and maintain own personal development portfolio.
· To reflect on and evaluate how well knowledge and skills are being applied in order to meet current and emerging work demands.
· Train and support new and Bank/agency staff in systems and processes.
· To make effective use of learning opportunities within and outside the workplace feeding back to the CSP and Home-sampling Team.
Patient Care Delivery
· Processing and communication of Pathology results to patients, using appropriate computer-based systems to enter patient or staff information, schedule appointments and maintain databases.
· Maintain patient records, both electronically and by filing of paper records as required.
· Follow office procedures and practices in allocated tasks, which may include using medical records systems, appointment scheduling and the use of medical terminology.
· May be on occasion required to attend screening events to support the outreach team in offering opportunistic screening to young people.
Learning and Development
· Attend mandatory training updates as required.
· Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
· Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
· Identify own learning needs and jointly plan training requirements with your line manager
· Participate in the Trust’s appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
· Maintain health and safety in the department for self and others and report all incidents and accidents to line manager as soon as possible, in accordance with departmental and trust policy.
Person specification
Experience/qulaifications
Essential criteria
5 GCSE's (A-C) or equivalent, including maths and english educated to at least NVQ Level 3 or equivalent level of competency Keyboard skills to RSA Level 3 or equivalent.
Desirable criteria
Recognised IT qualification e.g. CLAIT, ECDL or equivalent
Skills
Essential criteria
knowledge and awareness of clerical and administrative procedures confidentiality Team work Able to answer patient queries, book appointments using the computer system communication skills tact/diplomacy/communicate sensitive information customer service communicate complex information where there are barriers to understanding ICT Skills accuracy in data input
People Management & development
Essential criteria
problem solving/efficiency training and delegation to bank staff/volunteers
Specific requirements
Essential criteria
plan and prioritise competing tasks and demands work unsupervised
Equality, Diversity & Inclusion
Essential criteria
Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issuesImportant information for applicants
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker.
Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.
UHSussex reserves the right to close the role early if we receive a high volume of applications
