GP Receptionist/Care Navigator

2 weeks ago

Woodhall Spa, United Kingdom Tasburgh Lodge Surgery Full time

Job summary

Due to continued opportunities, a further exciting opening has arisen for a GP Receptionist to join our friendly, innovative andforward-thinking team based at Tasburgh Lodge Surgery in Woodhall Spa. This is a great venture for a dynamic, hard-working and good humoured individual who would like to be a part of delivering quality services to our local patients.

Main duties of the job

The post holder will provide a high quality, professionalreception and administrative service to patients, doctors, staff, colleagues,health service professionals and others. To act as the first point of contact for patients contacting thePractice and to portray the Practice in the highest possible professionalbasis. To ensure that enquiries from patients are efficiently and courteouslyhandled to the mutual satisfaction of the partners and patients

About us

Tasburgh lodge is situated in the beautiful pituresque village of Woodhall Spa and our sister surgery, James Street FamilyPractice, Louth is run by the same partnership. Both practices are successful, high achieving, PMS training practices. Combined patient list size of both practices is over 17'000.

We are an extremely forward thinking partnership and our mission statement is that 'we will work to make adifference by providing the highest quality patient-centred care in an honestsupportive environment that is realistic, sustainable and rewarding, and whichvalues patients and staff'.

We offer great team working and friendship,competitive rates of pay and access to the NHS pension scheme.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. Greet patients and visitors to the practice.

2. Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

3. Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification

4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

5. Signpost all requests appropriately and accurately in a time-managed manner

6. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.

7. Respond and/or redirect all patient and visitor requests accordingly.

8. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

9. Set-up of new patients onto the computer system.

10. Advise patients of relevant charges for private services, accept payment and issue receipts for same.

11. Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

12. Ensure reception and waiting areas are kept neat and tidy

13. Re-stocking of information leaflets/stationary ordering as appropriate

14. Undertake administration tasks as allocated on rota organised by Senior Receptionist.

15. Check emails on a daily basis.

16. Regularly check messages/notifications on SystmOne to check everything has been actioned

17. Action start and end of day procedures as directed by Senior Receptionist.

18. As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems

19. Ensure up-to-date maintenance of both computerised and manual filing systems ( patient notes).

21. Amalgamation of new patient records.

22. Check all consulting rooms daily for scripts and any shredding waste.

23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

24. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Person Specification

Experience

Essential

See attached person specification.

Desirable

See attached person specification.

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