Receptionist

2 weeks ago


Leamington Spa, United Kingdom Oaklands College Full time

College
- Warwickshire College Group
- Location
- Leamington Spa, Warwickshire
- Contract Type
- Permanent
- Hours
- Part Time
- Salary
- £21,164 pro rata, per annum*
- Posted
- 25th April 2023
- Start Date
- As soon as possible
- Expires
- 26th June 2023 11:59 PM
- Contract Type
- Permanent
- Start Date
- As soon as possible
- Job ID
- 1327989
- Job Reference
- NG10790

**Purpose of the Role**

The Reception is the front face of the WCG. It is the place where a customer first enters and gets an impression about the whole organisation, including its reputation and degree of professionalism.

Our Evening Receptionists delivers a friendly, efficient customer service to the college group’s stakeholders, such as students, customers and colleagues. They create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

To be the Receptionist for Royal Leamington Spa College requires you to act as the Fire evacuation officer for this college. The post requires you to work as a receptionist/fire evacuation officer in the event of a fire or emergency incident supporting staff based at the College.

**Why Work With Us?**

Imagine working for an employer that has a positive impact on the lives of thousands of students every year. That could be you.

We offer careers in teaching, educational support and pastoral care and brilliant opportunities within our professional Corporate and Commercial Services departments. The opportunities here are almost endless and can be full time, term time only, part time.

**Place of Work: Royal Leamington Spa College**

Our Royal Leamington Spa campus delivers various specialisms from Hair & Beauty to Games Art & Design. As well as these courses we also have an onsite Bistro where some of our students complete their catering courses. We offer a broad range of career opportunities including teaching and support roles.

**Essential Attainments**:

- A good general education including English and Maths or equivalent.

**Desirable Attainments**:

- A level 2 qualification or recognised administrative qualifications.
- Previous administrative / reception experience
- First Aid Certificate or a willingness to undertake training in this area.

**Essential Skills and Knowledge**:

- Experience of working within a customer-focused environment.
- Ability to solve problems.
- Experience of administrative or secretarial experience within industry or education.
- Experience of building relations with a range of people at different levels, internally and externally.
- Experience of efficient and friendly handling of general enquiries and complaints.
- Experience of effective communications with the general public and colleagues.
- Experience of remaining calm, polite and professional under pressure.
- Experience of going the extra mile putting the customer first.
- Ability to demonstrate an understanding and knowledge of Equality and Diversity.
- Ability to demonstrate an understanding and knowledge of safeguarding and promoting the welfare of children and vulnerable adults.
- Ability to demonstrate behaviours which support the Core Values of the College.

**Desirable**:

- Experience of working in the education sector.
- User of visitor management systems, customer relationship management systems.
- Excellent customer service skills.

**Wider Knowledge**:

- Knowledge of the education sector.
- Hold a current UK driving licence free of major endorsements.

**For a full job description including duties and responsibilities of the role, please see the job description attached below


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