Conversational Designer

3 weeks ago


London, United Kingdom FalconSmartIT Full time

Job Title: Conversational Designer

Job Location: London, UK,

Job Type: 3 Months Contract

Job Mode: Onsite


Job Description:


· Engage with stakeholders to understand their business requirements and objectives for the Chatbot implementation.

· Design conversational flows that effectively address user inquiries and support tasks across different channels and platforms.

· Work closely with the development team to ensure the seamless integration of conversational designs into the Salesforce Chatbot framework.

· Conduct usability testing and iterate on conversational designs based on user feedback and performance analytics.

· Provide guidance and recommendations on best practices for conversational design and user experience optimization.

· Requirements:

· Proven experience in conversational design, ideally within the context of chatbots or virtual assistants.

· Strong understanding of user-centered design principles and methodologies.

· Excellent communication and collaboration skills, with the ability to effectively engage with both technical and non-technical stakeholders.

· Familiarity with Salesforce Chatbot or similar conversational AI platforms is a plus.

· Ability to work independently and manage multiple priorities in a fast-paced environment.

· This is an exciting opportunity to contribute to the implementation of cutting-edge conversational AI technology within a prominent organization like LSEG. If you are passionate about designing intuitive and engaging user experiences through conversation, we would love to hear from you.



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