Deputy Chief Operating Officer

Job summary

This is an exciting opportunity to make a real difference in the field of community care provision across Sutton. This is a one year fixed term contract which can be taken as a secondment or fixed term post.

This role supports the Chief Operating Officer to deliver high quality community based services across Sutton.

The role encompasses oversight of operational performance for 34 services including the exploration of productivity and efficiency and will head up and lead key pieces of transformational work across Sutton Health and Care (SHC) and will deputise for the Chief Operating Officer as and when required.

In particular, the role portfolio contains elements of CIP delivery, workforce scrutiny, procurement, BI and data, digitalisation and the management of SHC's planned care portfolio.

The role contains two key main components; excellent leadership at a Deputy Chief Operating Officer level and the experience of leading and transforming services and pathways as they become integrated into the PCN neighbourhoods in line with the ICP programme of care.

This post will be expected to be part of the on-call system for SHC.

Main duties of the job

The post holder will be responsible for the delivery of SHC's operational performance including productivity and efficiency of planned and unplanned care teams under the employment of ESTH and provide transformational support for service development under the direction of the Chief Operating Officer. This will include the operational management of several key services for SHC and deputising for the Chief Operating Officer as and when required.

The post holder will support the development of new ways of working across Sutton in line with the programmes of work of the Integrated Care Partnership (ICP) Board aligned to PLACE based care and the Alliance agenda.

In particular the role portfolio contains elements of CIP delivery, workforce scrutiny, procurement, BI and data, digitalisation and management of SHC's planned care services.

The role contains two key main components; excellent leadership at a Deputy Chief Operating level and the experience of leading transformation of services and pathways as they become integrated into the PCN neighbourhoods in line with the ICP programme of care.

About us

Epsom and St. Helier University Hospitals NHS Trust (ESTH) provides a range of medical services to approximately 500,000 people living across south west London and north east Surrey. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing qualities of life. We cover some of the most prosperous postcodes in the country as well as some of the poorer areas. Together with our NHS colleagues in Surrey, Sutton and Merton we work to make sure that we deliver the best possible care to the communities we serve.

Sutton Health and Care (SHC) was an innovative joint venture launched in 2018 between local partner health and social care organisations, wherein Sutton Community Services were fully integrated to support the delivery of a new model o f care for the people of Sutton.

Hosted by ESTH, the model ensures the breaking down of traditional organisational barriers to enable the provision of care that is wrapped around the patient. All partners firmly believe that the alchemy of the partnership will drive transformational change to the benefit of patients and the local healthcare system.

We pride ourselves on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities.

Job description

Job responsibilities

Deputy Chief Operating Officer

Accountable for the delivery of performance, operational management and delivery of key KPIs within critical service areas Lead for specific projects related to the transformation of SHC including Integrated Care Programme (ICP) work programmes Ability to oversight line management of key community services where there are particular areas of concern or improvements are needed Deputise for the Chief Operating Officer at Board level and in relation to any strategic meetings, strategic conversations and discussions Deputise for the Chief Operating Officer at relevant meetings to discuss financial management, transformation plans and performance issues.

Operational Leadership Role

Lead responsibility for the direct performance and outcomes of key respective service areas with actions in place to address issues of under-performance Lead responsibility for the financial budget of the respective services to optimise resource management and ensure that the service operates within the agreed contractual financial envelope Identify risks and implement mitigation plans, reporting significant risks and proposed actions through the governance of the organisation with onward escalation to the Alliance Board as appropriate Minimise boundaries between services, both within and outside the Primary Care Networks (PCNs) to maximise the impact of integrated care pathways Create effective working relationships with each of the partners to achieve effective use of resources or enhanced quality and productivity as appropriate Facilitate effective relationships with local stakeholders including local practices, wider partners and the local community Work with clinicians to ensure that the new MDT way of working is embedded as business as usual Lead and manage community staff including recruitment, sickness and absence, appraisal, CPD and performance including working closely with professional leads to further develop skills and capabilities within the teams Manage operational planning on behalf of the respective services within the portfolio, noting this may be subject to change as part of the Deputy role remit Ensure that SHC complies with all the relevant policies and procedures that relate to ESTH Be responsible for appropriate data collection for the service, which is collated, to meet both internal and external requirements and provide statistical analysis reports for service delivery and performance in an accurate and timely manner Provide the ICP Board and ESTH, as hosts for SHC, with timely reports to provide assurance as to the performance of the respective services including identification of mitigating actions Develop an annual capacity plan, activity profile and operational plan which achieves the key performance, quality and activity targets, monitor and manage this Contribute to the business planning process Participate in the Community out of hours on call rota.

Development and Transformation of Services

Support the development of SHC organisational culture and demonstrate agreed values and behaviours Build processes with people as partners in the co-design and co-production of services leading to empowerment of people and involvement in decision making Work collaboratively with health and social care partners to achieve optimal care of people as close to their home as possible Lead and support the introduction of new pathways and ways of working, taking the lead for ensuring successful local mobilisation and benefits realisation Embed service improvement methodology and a culture of continuous improvement.

Corporate and Clinical Governance Oversight

Maintain and monitor robust corporate governance systems and processes Ensure that community services are focused on the needs of patients and clients Ensure all staff have clear focused objectives that align to the vision of SHC and personal development plans Be responsible for identifying areas of individual performance improvement and work closely in partnership with the employing organisation to address and resolve Promote the implementation of key HR initiatives/targets and HR policies/practices Actively promote and encourage training, development and educational opportunities for staff and ensure staff work to the annual training plan developed and any PDP or performance recommendations Ensure appropriate communication and staff involvement structures are in place for all staff Ensure the implementation of ESTH clinical governance, health and safety and risk management policies and plans and monitor compliance and implementation Ensure that SHC uses national assessment, controls assurance, CNST, RPST and Standards for Better Health to improve practice and patient safety Contribute to workforce planning in association with the Chief Nursing Officer and Chief Operating Officer Analyse the service and patient needs for the service and manage these in relation to organisational and staffing issues

Strategic Advice and Leadership

Take the lead on specific initiatives in collaboration with operational leads and managers, designated professional or SROs internal or external to the Trust Be responsible for encouraging research and development, both internally and with other organisations as appropriate Contribute to and support the Trust's performance management and personal development review system.

Performance and Quality Standards

To review and monitor the KPIs for SHC and for respective services managed in line with the reporting schedule Be responsible, with the Chief Operating Officer and associated team members, for ensuring performance improvement in services where performance indicators highlight improvement is needed Ensure that all clinical services actively promote safe/effective care and provide a positive patient experience as the means of delivering individualised patient care in conjunction with the Chief Nursing Officer.

Clinical Governance and Risk Management

Oversight with the Chief Operating Officer and service managers for key performance service line risks (mitigation and management) and corporate risk register Monitor and manage risk, undertaking assessments in local areas of responsibility in accordance with the Trust Risk Strategy Investigate complaints and prepare initial draft responses on behalf of the service as required.

Staff Management

Manage staff in accordance with the Trust's HR policies and procedures. Person Specification

Qualifications and Training

Essential

Graduate level or equivalent academic or health care professional qualification Management qualification MBA/Masters level or equivalent or willingness to work towards Evidence of ongoing development as a manager in a particular or chosen field

Desirable

MBA or Masters level study or equivalent Professional or clinical qualification Project management certification

Experience

Essential

Significant experience at a senior management level in health and/or social care managing staff and services with responsibility to deliver high quality, safe clinical services against KPIs Experience of transformation change in a service or multiagency environment Experience of the procurement and contractual process Experience of managing conflict, staff sickness and performance Experience of effective budget management, delivering to agreed targets Proven ability to integrate and motivate staff to deliver clear outcomes and results

Desirable

Experience of managing multiagency teams

Knowledge and Skills

Essential

Evidence of effective interpersonal skills with particular ability to liaise with MDT members Evidence of effective negotiating and influencing skills Evidence of ability to lead teams Ability to motivate and influence others Demonstrable innovation and creativity skills to redesign and develop services through transformation Knowledge of the current health and social care agenda Knowledge and experience of managing cultural change Understanding of a range of engagement strategies for working in partnership with patients and carers, partners and workforce Evidence of strong customer focus and a drive to improve services and health status of patients and the public

Desirable

Professional coaching and facilitation skills

Personal Qualities

Essential

Excellent oral and written communication skills including report writing and presentation skills Ability to work independently and think creatively Ability to collaborate at different levels within the organisation and external partners Ability to manage complex relationships within the local system and find solutions to challenging issues Excellent organisational skills IT skills across a range of applications including MS Office Adaptable and flexible Understanding of working with ambiguity Passionate about improving health and social care outcomes for the local population Demonstrably open to new ideas and a management style that empowers others Political awareness and high emotional intelligence Ability to achieve results and targets and drive for best performance Confidence and resilience Commitment to openness, honesty, inclusiveness and high standards

Other Requirements

Essential

Ability to travel across different work bases Flexibility to meet the needs of the service on call

Desirable

Valid UK driving licence and access to car for business purposes

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