Deputy Chief Operating Officer

This enables us to provide great patient care and make ESTH a great place to work. This is an exciting opportunity to make a real difference in the field of community care provision across Sutton. This is a one year fixed term contract which can be taken as a secondment or fixed term post.
This role supports the Chief Operating Officer to deliver high quality community based services across Sutton.
The role encompasses oversight of operational performance for 34 services including the exploration of productivity and efficiency and will head up and lead key pieces of transformational work across Sutton Health and Care (SHC) and will deputise for the Chief Operating Officer as and when required.
In particular, the role portfolio contains elements of CIP delivery, workforce scrutiny, procurement, BI and data, digitalisation and the management of SHC's planned care portfolio.
The post holder will be responsible for the delivery of SHC's operational performance including productivity and efficiency of planned and unplanned care teams under the employment of ESTH and provide transformational support for service development under the direction of the Chief Operating Officer. This will include the operational management of several key services for SHC and deputising for the Chief Operating Officer as and when required.
In particular the role portfolio contains elements of CIP delivery, workforce scrutiny, procurement, BI and data, digitalisation and management of SHC's planned care services.
excellent leadership at a Deputy Chief Operating level and the experience of leading transformation of services and pathways as they become integrated into the PCN neighbourhoods in line with the ICP programme of care.
Helier University Hospitals NHS Trust (ESTH) provides a range of medical services to approximately 500,000 people living across south west London and north east Surrey. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing qualities of life. Together with our NHS colleagues in Surrey, Sutton and Merton we work to make sure that we deliver the best possible care to the communities we serve.
Sutton Health and Care (SHC) was an innovative joint venture launched in 2018 between local partner health and social care organisations, wherein Sutton Community Services were fully integrated to support the delivery of a new model o f care for the people of Sutton.
All partners firmly believe that the alchemy of the partnership will drive transformational change to the benefit of patients and the local healthcare system.
We pride ourselves on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities.
Accountable for the delivery of performance, operational management and delivery of key KPIs within critical service areas
Lead for specific projects related to the transformation of SHC including Integrated Care Programme (ICP) work programmes
Ability to oversight line management of key community services where there are particular areas of concern or improvements are needed
Deputise for the Chief Operating Officer at relevant meetings to discuss financial management, transformation plans and performance issues.
Lead responsibility for the direct performance and outcomes of key respective service areas with actions in place to address issues of under-performance
Lead responsibility for the financial budget of the respective services to optimise resource management and ensure that the service operates within the agreed contractual financial envelope
Identify risks and implement mitigation plans, reporting significant risks and proposed actions through the governance of the organisation with onward escalation to the Alliance Board as appropriate
Minimise boundaries between services, both within and outside the Primary Care Networks (PCNs) to maximise the impact of integrated care pathways
Create effective working relationships with each of the partners to achieve effective use of resources or enhanced quality and productivity as appropriate
Facilitate effective relationships with local stakeholders including local practices, wider partners and the local community
Lead and manage community staff including recruitment, sickness and absence, appraisal, CPD and performance including working closely with professional leads to further develop skills and capabilities within the teams
Manage operational planning on behalf of the respective services within the portfolio, noting this may be subject to change as part of the Deputy role remit
Ensure that SHC complies with all the relevant policies and procedures that relate to ESTH
Be responsible for appropriate data collection for the service, which is collated, to meet both internal and external requirements and provide statistical analysis reports for service delivery and performance in an accurate and timely manner
Provide the ICP Board and ESTH, as hosts for SHC, with timely reports to provide assurance as to the performance of the respective services including identification of mitigating actions
Develop an annual capacity plan, activity profile and operational plan which achieves the key performance, quality and activity targets, monitor and manage this
Contribute to the business planning process
Participate in the Community out of hours on call rota.
Development and Transformation of Services
Lead and support the introduction of new pathways and ways of working, taking the lead for ensuring successful local mobilisation and benefits realisation
Corporate and Clinical Governance Oversight
Maintain and monitor robust corporate governance systems and processes
Ensure that community services are focused on the needs of patients and clients
Be responsible for identifying areas of individual performance improvement and work closely in partnership with the employing organisation to address and resolve
Promote the implementation of key HR initiatives/targets and HR policies/practices
Actively promote and encourage training, development and educational opportunities for staff and ensure staff work to the annual training plan developed and any PDP or performance recommendations
Ensure the implementation of ESTH clinical governance, health and safety and risk management policies and plans and monitor compliance and implementation
Contribute to and support the Trust's performance management and personal development review system.
Performance and Quality Standards
Be responsible, with the Chief Operating Officer and associated team members, for ensuring performance improvement in services where performance indicators highlight improvement is needed
Clinical Governance and Risk Management
Oversight with the Chief Operating Officer and service managers for key performance service line risks (mitigation and management) and corporate risk register
Monitor and manage risk, undertaking assessments in local areas of responsibility in accordance with the Trust Risk Strategy
Investigate complaints and prepare initial draft responses on behalf of the service as required.
Staff Management
~ Manage staff in accordance with the Trust's HR policies and procedures.

Qualifications and Training
Graduate level or equivalent academic or health care professional qualification
Management qualification MBA/Masters level or equivalent or willingness to work towards
Evidence of ongoing development as a manager in a particular or chosen field
MBA or Masters level study or equivalent
Project management certification
Significant experience at a senior management level in health and/or social care managing staff and services with responsibility to deliver high quality, safe clinical services against KPIs
Experience of transformation change in a service or multiagency environment
Experience of managing conflict, staff sickness and performance
Experience of effective budget management, delivering to agreed targets
Demonstrable innovation and creativity skills to redesign and develop services through transformation
Personal Qualities
Excellent oral and written communication skills including report writing and presentation skills
Ability to manage complex relationships within the local system and find solutions to challenging issues
IT skills across a range of applications including MS Office
Adaptable and flexible
Passionate about improving health and social care outcomes for the local population
Demonstrably open to new ideas and a management style that empowers others
Political awareness and high emotional intelligence
Ability to achieve results and targets and drive for best performance
Ability to travel across different work bases
Valid UK driving licence and access to car for business purposes
Shortlisting : You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS : We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

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