Current jobs related to Switchboard Operator - Carshalton - Epsom and St Helier University Hospitals NHS Trust

**Band 2**:
**Main area**
- Switchboard Operative
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Part time
- **Job ref**
- 343-NN-5950774-A&C-Y**Site**
- St Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £26,696 Per annum including HCAS (outer)
- **Salary period**
- Yearly
- **Closing**
- 31/01/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
The post holder will
- Provide a friendly sympathetic and efficient operator service to the Trust, its Staff, Patients, visitors and members of the public.
- Action the emergency bleep protocol as required
- Escalate Estate alarm systems
- The Switchboard provides a 24/7, 365-day service across the trust. To ensure a professional first line operator service to members of staff and to the public.

**Main duties of the job**:
Provide a comprehensive telephony service, implementing the agreed telephone greeting for all incoming and outgoing calls.

Transferring all incoming and outgoing calls to the relevant departments, wards, etc. across the boroughs.

To manage the internal Emergency telephones and be fully conversant with all Trust Emergency procedures, alerting the appropriate team and accurately documenting all emergency calls / incidents. Ensuring that the correct procedures are carried out in the event of all Emergency (2222) calls. Lift entrapments, Major Incident notifications.

To receive Major Incident calls and activate plan. Liaise with Emergency Planning Liaison Officer, senior manager on call and Site Practitioner and to take directions where necessary

Prepare Dr’s and managers on call daily rotas and change where applicable.

Assist the Night Co-Ordinator’s and On Call Managers across the trust, directing calls and information where necessary.

Respond to security alerts from all the ESTH site premises in accordance with procedures, liaising with our security provider and with the police and on call managers. Contact security provider and site information to assist in a speedy response.

**Please review job description for further information about the main duties for this job.**

**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

**Detailed job description and main responsibilities**:
The post holder will
- Provide a friendly sympathetic and efficient operator service to the Trust, its Staff, Patients, visitors and members of the public.
- Action the emergency bleep protocol as required
- Escalate Estate alarm systems
- The Switchboard provides a 24/7, 365-day service across the trust. To ensure a professional first line operator service to members of staff and to the public.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Minimum of 5 GCSE’s, including English or demonstrable experience. Basic qualification on introduction to computing and keyboard skills.

**Desirable criteria**:

- Qualifications in Call Handling or Call Centre working or similar. NVQ 2 Administration. ECDL. BT Telephony training

**Experience**:
**Essential criteria**:

- Experience working within a team professionally or recreationally

**Desirable criteria**:

- Experience in customer facing roles Experience in previous telephone based roles Experience in a healthcare setting

**Knowledge**:
**Essential criteria**:
**Desirable criteria**:

- Experience of working within the NHS or related healthcare Experience of working with mental health clients. Knowledge of Mental Health issues

**Skills**:
**Essential criteria**:

- High level of verbal communication skills Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS: You have knowledge & awareness of diversity and human rights as appropriate