Senior Compliance Manager

2 weeks ago

Glasgow, United Kingdom City Facilities Management Holdings Ltd Full time

Senior Compliance Manager

Salary Competitive Location UK / Glasgow Head Office Shift Pattern Days Hours per day

This is a Permanent, Full Time vacancy that will close in a month at 23:59 BST.

The Vacancy

Role Title

Senior Compliance Manager

Date

03/04/24

Reports to Title

Head of Compliance / Account Director

Version

DRAFT v1

Location

Home based with regular travel. Driving licence required.

Hours of Work

45 hours / week, typically Monday – Friday (with flexibility required 24/7)

Job Purpose:

The Senior Compliance Manager will be responsible implementing a clear strategy to drive compliance and consistency in our operating standards, ensuring a safe and compliant working environment across a dedicated account, for both our own operations and that of our supply chain.

This is a critical role, which will act as a subject matter expert on all matters related to compliance. The successful candidate will ensure City FM meets its statutory responsibilities and promotes a safe working environment and safe systems of work for both colleagues and clients. They will work with key stakeholders to create a culture where the operational teams strive to improve and make it happen, to deliver agreed compliance KPIs and SLA performance for the partnership. 

The Senior Compliance Manager will be expected to be their best , acting as the first point of escalation and subject matter expert. They will use business systems and management information to report on compliance performance and to drive performance improvement. They will ensure effective communication between the key stakeholders, acting as one City, to deliver effectively for the partnership. They will show they care , building strong relationships, both internally and also externally with the client.

Key Accountabilities:

Manage the strategy and ways of working to ensure that all planned compliance tasks are carried out in a timely manner and schedules are adhered to. Monitor and implement reporting tools, monitoring and methodologies which will evidence compliance performance, both internally and externally. Monitor and oversee compliance, driving improvement across the business through effective influence, challenge and guidance to the operational teams. Develop and oversee control systems which minimise the risk of non-compliance, whether this be legislative, regulatory, company or client. Evaluate the efficiency of controls and drive continuous improvement. Support the operational teams in managing any non-compliance, acting as subject matter expert, conducting investigations to discover the root cause of any issues to prevent recurrence. Periodically conduct audits and reviews to ensure execution of compliance standards. Keep abreast of regulatory developments and environmental standards, evolving best practices in compliance control. Carry out field audits to ensure QA across City FM direct and indirect delivered services.

Other

To undertake any other reasonable duties and / or responsibilities as may be required. It may be necessary from time to time to support additional account functions or other accounts.

Financial Responsibilities:

This role has no direct budgetary accountability.

People Responsibilities:

This role has no direct reports. 

Knowledge, Skills and Abilities:

Previous multi-site management experience, in a compliance role within the Facilities industry. Technical background and electrically-qualified essential, with 18th edition preferable. Supply chain performance management experience desirable. Strong customer focus with previous experience in client-facing roles. High degree of flexibility and mobility, with a full driving licence. Commercially astute and results focussed. Willing to challenge the status quo. Strong PC literacy, experienced in extracting, collating, and presenting performance data. Previous experience in using CAFM systems. Able to evidence a strong track record in influencing, challenging, communicating and presenting to audiences at various levels, both internally and externally. Previous experience of operating and delivering within a fast-paced and changing environment, able to demonstrate resilience at times of high pressure. Excellent planning, organising, and prioritisation skills. Effective problem-solving and decision-making, highly flexible and self-starting.

Behaviours:

We are progressive

We regularly communicate our targets and progress We encourage creativity & innovation We welcome challenge & challenge for better

We are tenacious

We focus on our ambitions We lead & empower others We are accountable & drive performance

We are City

We invest in our culture We live our values We collaborate & work together

We value people

We encourage & offer support We give thanks & praise every day We help our people grow

We inspire trust

We do what we say We act with integrity We are open & transparent

The Company

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

About City

Our Benefits

Documents

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