Revival Coordinator

2 weeks ago

StokeonTrent, United Kingdom Revival Full time

We’re looking for someone to join our trusted team on fixed-term 6-month basis. You will be responsible for supporting all Revival services by taking referrals by phone, email, setting up customer cases, and booking in appointments for colleagues.

Job requirements

  • Take referrals and deal with all enquiries from the Revival mailbox.
  • Answer phone calls on our internal call system.
  • Add cases on to our case manager system.
  • Be responsible for cases and adding appointments, costs, and interventions where necessary.
  • Be the first point of contact for many of our referrers.
  • Support colleagues when necessary and working to a ‘one team approach’.
  • Send out customer feedback forms and adding responses to our internal database.
  • Manage incoming and outgoing daily post.

What we’re looking for:

  • Experience in a similar role, or of completing admin tasks including scheduling appointments for several members of staff.
  • Excellent communication skills.
  • Ability to fulfil contractual commitments for commissioned services.
  • Ability to work under pressure and manage multiple tasks and demands.
  • Excellent ICT skills.

Help us deliver expert support services to bring life back into people’s homes.

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Support #Admin #CustomerService #PartTime #FixedTerm #Opportunity #GreatBenefits #JobsThatGiveBack

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