Commercial Aftersales Manager
3 weeks ago
Job Title
Commercial Aftersales ManagerJob Description
Primary Purpose
The Commercial Aftersales Manager (CAM) role exists to maximise Aftersales revenue and customer satisfaction in the allocated territories, and to achieve AOP and Commercial Aftersales targets by implementation and performance management of Aftersales programmes.The CAM will be the primary point of contact for the dealer in relation to Aftersales Development activities and as such will be responsible for leading the engagement, buy-in and Aftersales change management activity for the given dealership.The CAM will focus on maximising the effectiveness and efficiency of the aftermarket retail channel in partnership with Unit Sales and Network Development to achieve objectives.The CAM will work closely with the Technical Aftermarket Manager to ensure warranty, training and technical requirements are integrated in the overall dealer support strategy.The CAM will ensure management of fleet account service and repair work is completed with in a timely manner.Key Accountabilities
Maximization of Aftersales programme engagement in territory, by planning and implementing a prioritized aftermarket strategy with dealers.Drive integrated unit sales/aftermarket approach within HYG and dealers.Measurement and monitoring of results.Dealer Business Development for service and sourcing coverage + other development programmes/initiatives. Identify areas of need + sources of training.Develop/implement, with Territory Team Members and departments, a Dealer Annual Business Plan for the Territory.Management of dealer service support standards from HYG support departments (EPO, Dealer Development, Marketing, etc.)Managing HYG/Dealer communications.Meeting dealer commercial training requirements.Reporting of territory activity and results.Dealer Engagement with Digital Programmes and Strategies.Knowledge & Skills Required
BS/BA Degree level educationSignificant commercial sales and marketing experience in a capital goods industry (7 + years)Well-developed Aftersales marketing and commercial skills + Business Development Model, + HYG systems and processes.Leading Change and Managing Performance.Excellent interpersonal skills and negotiating skills.Good communications skills. Written, verbal, customer facing.IT skills – Intermediate - Word, Excel, PowerPoint. Outlook.Extremely flexible approach to business travel agenda, Team-player, Self motivating.Creativity and initiative (solutions)Job ID
JC1161Employment Type
Full timeEmployment Status
PermanentWork Hours
39Travel Required
Location
HYG EMEA UK FrimleyAddress
Centennial HouseZip Code
GU16 7SGField-Based
NoRelocation Assistance Available
No-
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