Technical Services Delivery Manager

2 months ago

Cambridge, United Kingdom Jonathan Lee Recruitment Full time

Resource Planning Manager

Advanced engineering manufacturing, multiple consumer sectors

HQ Cambridgeshire, Hybrid role

Excellent salary, car or car allowance, 30% bonus potential, pension, 25 days holiday. Individual medical cover

Be a Game-Changer in Technical Services

Are you ready to lead and transform how our client allocates and optimise resources across a high-performing technical services team? We are looking for a Resource Planning Manager to take charge of resource allocation, ensuring projects - from installations to support calls - run seamlessly and efficiently.

You'll be at the heart of operations, driving efficiency and excellence, collaborating with various departments, and ensuring customer expectations are met while staying ahead of industry trends.

 

What You'll Do

Shape Strategy

Develop and implement innovative resource management strategies to maximise efficiency across the department.

Collaborate & Lead: Work closely with Sales, Projects, and Technical Services managers to ensure the right resources are in place for every project.

Problem-Solve & Optimise: Monitor resource utilisation and tackle any bottlenecks head-on, making sure we're always one step ahead.

Drive Performance: Ensure targets like project delivery, response time, and first-time fix rates are consistently achieved.

Empower Your Team: Develop and mentor your team, fostering a culture of proactive service, continuous learning, and excellence.

Ensure Safety & Compliance: Lead by example, ensuring Health & Safety and compliance standards are always top priority.

Seize Opportunities: Identify commercial opportunities and drive revenue growth for the department.

 

What You'll Achieve

First 6 Months:

Complete role-specific training and get to know the ins and outs of the Technical Service & Support operations.

Build strong internal networks within the UK and global business, setting your team up for long-term success.

Start regular check-ins with your team, setting clear objectives and development goals.

First 12 Months:

Align annual objectives and performance metrics with business needs, ensuring your team is always set up for success.

Collaborate with other managers to deliver key strategies and drive business results.

Lead the way in developing a high-performance culture in your team, underpinned by our Leadership Behaviours.

18 Months:

Implement metrics to measure success and continue driving improvement across all areas.

Lead continuous coaching and professional development for your team, helping them reach new heights.

Identify and champion new growth opportunities that add value to both the business and our customers.

About You

We're looking for someone who:

Holds a degree or equivalent experience in engineering, project management, or business.

Has 3+ years of experience in resource management within a technical services or project-based environment.

Has proven experience managing remote, multi-skilled teams.

Is a motivational leader, adept at change management, and thrives on driving performance.

Is a collaborative networker, excellent at building relationships and inspiring others.

You'll Stand Out If You...

Have a track record of delivering quantifiable results in resource planning.

Are a visionary leader who inspires and motivates your team to exceed expectations.

Have an eye for improvement and constantly seek opportunities to innovate.

Are a natural coach, passionate about developing others to reach their full potential.

Know how to balance business goals, customer satisfaction, and team success.

 

Why join ?

This is your chance to make a real impact. You'll have the autonomy to drive resource planning initiatives, lead a talented team, and play a critical role in shaping the future of our technical services. If you're ready to lead with vision, deliver results, and take your career to the next level - we want to hear from you

 

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

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