User Experience Team Leader

3 weeks ago

Nottingham, United Kingdom Nottingham Trent University Full time

Diverse community. Inclusive Research. Rewarding Careers.

Doing things differently.

User Experience Team Leader

£32, - £37, per annum 

Full-Time/Permanent

This is a full-time, 52-week contract, based at our Brackenhurst site in the first instance. Your working pattern will be Monday – Friday, 8.30am – 5pm. There will be a requirement to work three Bank Holidays/University Closure Days.

What you'll be doing

As part of our User Experience Team Leader team, you will contribute to leading the delivery of high-quality Library services, ensuring a consistent, responsive and effective user experience for staff, students and visitors using library spaces and services. You will be responsible for leading a team of on-campus Information Assistants at Brackenhurst Library but will be flexible to work at other sites as required.

What you'll bring

With a customer service background and an ability to communicate effectively with a diverse range of people, you will have experience of contributing to a high-quality, customer-facing service.

You will be creative, self-motivated, adaptable and in possession of a ‘can-do’ attitude. You will bring outstanding communication skills and the determination to exceed customer expectations, along with an agile and creative approach to problem-solving.

You will be committed to personal development and will make a real impact by coaching and developing others to meet the current and future needs of our users. You will demonstrate an ability to serve as a role model in supporting the development of a fairer and more inclusive workplace culture.

We believe that success is built on having teams whose backgrounds and lived experience reflect the diversity of our users. We think a wide range of work experience and educational experiences could support you to be successful in this role. You may have worked in a service sector such as retail or hospitality and may not have considered working in the academic library sector. If you have the skills and experience to deliver customer-focused services in a culture of continuous improvement, then we want to hear from you.

Interview date: 05/12/

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently. At the core of our university, our libraries are like the heartbeats that inspire and support independent learning and research.

We're all about teamwork and collaboration. You'll be working closely with our users to co-create and improve our services. Your input will truly make a difference, helping individuals enhance their abilities and unlock their full potential.

Your expertise is what makes you special. You'll be the guiding light, offering valuable advice, assistance, and support to everyone who walks through our library doors or explores our online resources. 

For any informal queries about the role or the LLR team, please contact Rebekah Broad  (User Experience Manager) at .

Join Us 

25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.  Salary Sacrifice Retirement Savings Plan with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with minimum NTU contributions of 8%. Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues. Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career. And a whole lot more…

Come and be part of our success. Apply today.

Safe and Inclusive

NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. However, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route. Please consult the for further information.

Safeguarding Statement

Nottingham Trent University is committed to safeguarding and promoting the welfare of young people and expects all colleagues to share this commitment.

If you are successful, you will be required to undertake an enhanced application and a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4 of the Rehabilitation of Offenders Act requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post. Before you apply we recommend you ensure you are able to supply the documentation listed on the DBS website

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