SPOC Administration Assistant
1 day ago
Job summary
A new role has become available for a Band 2 Administration Assistant (Apprentice) within The Single Point of Contact (SPOC) team, with bases covering Pocklington, Whitby, Scarborough and Malton. The service operates 7 days a week between the hours of and The SPOC administration team are the single point of contact for service users and referring health professionals.
Working as part of the SPOC team the post holder will be required to process referrals into a Trust clinical computer system, direct referrals to the appropriate clinical team to be triaged/ allocated to caseload, book appointments and support waiting list management by appointing patients from the waiting lists.
As an apprentice you will be supported throughout studying the Customer Service Practitioner L2 or Business Administrator L3depending on experience and capabilities. This position will be paid at National Living Wage depending on age, with progression to Band 2 on completion of Apprenticeship.
Main duties of the job
The main duties of the role will include:
To provide an administration service to Community Services Single Point of Contact (SPOC). Facilitate the co-ordination of all referrals into Scarborough, Ryedale, Whitby and Pocklington community services Single point of contact for service users and referring health professionals. Process referrals into the Trust's clinical computer system. Direct referrals to the appropriate clinical team to be triaged/ allocated to caseload. Book appointments and support waiting list management by appointing patients from the waiting list.
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job description
Job responsibilities
For further information regarding this role, please see attached Job Description and Person Specification.
Person Specification
Qualifications and Knowledge
Essential
2 GCSEs/ O levels English and Maths Standard keyboard skills Literate, numerate and accurate
Desirable
3 or more GCSEs/ O levels Knowledge of a range of work procedures and practices NVQ 2 or equivalent
Experience
Essential
Experience of working with the general public. Knowledge of IT systems
Desirable
Demonstrate experience of practice and procedures relevant to the area of work. Knowledge of Trust IT systems SystmOne
Skills and Competetencies
Essential
Ability to demonstrate inter-personal communication skills Ability to plan and prioritise effectively and work within defined deadlines. Good telephone manner A team player. Ability to demonstrate ethical values and attitude within a culture of equality and diversity Confidential and trustworthy Ability to commute between the various sites-
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