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Head of Technical Services

4 months ago

London, United Kingdom Montcalm Collection Full time

Head of Technical Services



Montcalm Collection – Precis Properties



United by timeless style and peerless service,
Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant
Georgian townhouses, an 18th-century brewery, heritage headquarters and a
diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s
story. The hotels in the collection include a storied city-slicker, housed in
the former headquarters of the Royal Mail: Montcalm Royal London House. A property
with a bold new perspective at Montcalm East, part of Marriott’s Autograph
Collection. And a duo of mindful hotels which set a slower pace: Inhabit,
Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.



 



The Head of Technical
Services plays a crucial role in overseeing the technical and maintenance
operations of our group of hotels in London. This leadership position is
responsible for ensuring the efficient and safe functioning of all facilities,
systems, and equipment within the hotels. The Head of Technical Services is
expected to lead a team, manage projects, and maintain a high standard of
quality and guest satisfaction.



 



Key
Responsibilities 



·        
Strategic Planning and
Leadership:



Develop and execute a comprehensive strategic plan
for the Technical Services department (including projects and maintenance),
aligning with the hotel's objectives.



Provide visionary leadership to the technical services team,
setting clear goals and expectations.



 



·        
Team Management:



Recruit, train, supervise, and evaluate technical and
maintenance staff, including technicians, engineers, and contractors.



Foster a positive and collaborative work environment, promoting
professional growth and development among team members.



 



·        
Project Oversight:



Manage all construction, renovation, and maintenance
projects within the hotels, ensuring they are completed on time, within budget,
and to high-quality standards. Collaborate with external vendors, contractors,
and consultants as necessary.



 



·        
Preventive
Maintenance:



Develop and implement a preventive maintenance
program to prolong the lifespan of equipment, reduce downtime, and minimise
disruptions to guest services.



Ensure routine inspections and maintenance tasks are performed
efficiently.



 



·        
Budget Management:



Prepare and manage the annual budget for the
Technical Services department (including projects and maintenance), monitoring
expenses and optimising resource allocation.



Identify cost-saving opportunities without compromising quality and
safety.



 



·        
Vendor and Supplier
Relations:



Establish and maintain strong relationships with
external service providers, suppliers, and contractors to ensure timely and
cost-effective delivery of services and materials.



 



·        
Compliance and Safety:



Ensure full compliance with all relevant health and
safety regulations, building codes, and environmental standards.



Implement safety protocols and emergency response procedures to
protect guests and staff.



 



·        
Guest Satisfaction:



Monitor and promptly address guest feedback related
to maintenance and technical services, striving to exceed guest expectations.



Conduct regular inspections of guest rooms and public areas to
identify and address maintenance issues proactively.



 



·        
Energy Efficiency and
Sustainability:



Implement energy-efficient initiatives and
sustainable practices to reduce operating costs and minimise the environmental
footprint of the hotels.



Explore opportunities for renewable energy sources and green
technologies.



 



·        
Training and
Development:



Provide ongoing training and development
opportunities for departmental staff to enhance their technical skills and
knowledge.



Stay up to date with industry trends and best practices.



 



 



Benefits




  • Competitive salary
  • Be the lead actor on a stage
    of luxury hospitality.
  • Immerse in a culture where
    your ideas spark innovations.
  • Chart your growth path in an
    ever-expanding realm.
  • A supportive, empowering
    team environment
  • Benefits platform with
    various discounts
  • Wellbeing support,
    workshops, and advice
  • 28 holidays including eight
    bank holidays, with more holidays after two-year service
  • Cash-back health benefits,
    including optical, dental, chiropractor and physio services
  • Discounted gym membership
  • Access to Wellbeing platform
    and sessions, including EAP
  • Excellent incentive schemes
  • Awards and Recognition
    Programme
  • Annual parties
  • Regular and ongoing training
    and development, including leadership workshops
  • Pension scheme


 



 



Essential
Qualifications



 



·        
Bachelor's degree in Engineering,
Facilities Management, or a related field (Master's degree preferred).



·        
A minimum of 5 years of progressive
experience in technical services and maintenance, preferably in the hospitality
industry.



·        
Strong leadership and team management
skills.



·        
Excellent project management and
budgeting abilities.



·        
In-depth knowledge of relevant
regulations, industry standards, and best practices.



·        
Exceptional communication, interpersonal,
and problem-solving skills.



·        
Commitment to safety, sustainability, and
guest satisfaction.



 



Eligibility



Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.



 



Equal
Opportunity Employer



At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives each
individual brings, regardless of gender, ethnicity, age, disability, or
background. Our culture thrives on mutual respect, and we are dedicated to
providing a workplace free from discrimination and prejudice.



Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.



Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this particular role.