Head of Technical Services

5 months ago

London, United Kingdom Montcalm Collection Full time

**Company Overview**

The Montcalm Collection is London’s timeless portfolio of luxury hotels based in London. Taken as a whole, we represent the very best the city has to offer. Each hotel reflects its unique location, revealing the capital’s multifaceted attractions, from delicious dining and mindful wellness to modern British design and historic heritage. Let us introduce the hotels in the collection, Our beacon of modern luxury: Montcalm Marble Arch. Our heritage stay, Montcalm At The Brewery. Our boundary-pushing creative hub, Montcalm East. Our classic city-slicker, Montcalm Royal London House. Our duo of mindful hotels: Inhabit, Southwick Street and Inhabit, Queen’s Gardens. Last but not the least, Park Grand hotels, a contemporary styled 4 star boutique hotels collection.

**Position Overview**

The Head of Technical Services plays a crucial role in overseeing the technical and maintenance operations of our group of hotels in London. This leadership position is responsible for ensuring the efficient and safe functioning of all facilities, systems, and equipment within the hotels. The Head of Technical Services is expected to lead a team, manage projects, and maintain a high standard of quality and guest satisfaction.

**Key Responsibilities**

**Strategic Planning and Leadership**:
Develop and execute a comprehensive strategic plan for the Technical Services department (including projects and maintenance), aligning with the hotel's objectives.

Provide visionary leadership to the technical services team, setting clear goals and expectations.

**Team Management**:
Recruit, train, supervise, and evaluate technical and maintenance staff, including technicians, engineers, and contractors.

Foster a positive and collaborative work environment, promoting professional growth and development among team members.

**Project Oversight**:
Manage all construction, renovation, and maintenance projects within the hotels, ensuring they are completed on time, within budget, and to high-quality standards. Collaborate with external vendors, contractors, and consultants as necessary.

**Preventive Maintenance**:
Develop and implement a preventive maintenance program to prolong the lifespan of equipment, reduce downtime, and minimise disruptions to guest services.

Ensure routine inspections and maintenance tasks are performed efficiently.

**Budget Management**:
Prepare and manage the annual budget for the Technical Services department(including projects and maintenance), monitoring expenses and optimising resource allocation.

Identify cost-saving opportunities without compromising quality and safety.

**Vendor and Supplier Relations**:
Establish and maintain strong relationships with external service providers, suppliers, and contractors to ensure timely and cost-effective delivery of services and materials.

**Compliance and Safety**:
Ensure full compliance with all relevant health and safety regulations, building codes, and environmental standards.

Implement safety protocols and emergency response procedures to protect guests and staff.

**Guest Satisfaction**:
Monitor and promptly address guest feedback related to maintenance and technical services, striving to exceed guest expectations.

Conduct regular inspections of guest rooms and public areas to identify and address maintenance issues proactively.

**Energy Efficiency and Sustainability**:
Implement energy-efficient initiatives and sustainable practices to reduce operating costs and minimise the environmental footprint of the hotels.

Explore opportunities for renewable energy sources and green technologies.

**Training and Development**:
Provide ongoing training and development opportunities for departmental staff to enhance their technical skills and knowledge.

Stay up to date with industry trends and best practices.

**Qualifications**
- Bachelor's degree in Engineering, Facilities Management, or a related field (Master's degree preferred).
- A minimum of 5 years of progressive experience in technical services and maintenance, preferably in the hospitality industry.
- Strong leadership and team management skills.
- Excellent project management and budgeting abilities.
- In-depth knowledge of relevant regulations, industry standards, and best practices.
- Exceptional communication, interpersonal, and problem-solving skills.
- Commitment to safety, sustainability, and guest satisfaction.

**Benefits**
- Competitive salary
- Be the lead actor on a stage of luxury hospitality.
- Immerse in a culture where your ideas spark innovations.
- Chart your growth path in an ever-expanding realm.
- A supportive, empowering team environment
- Benefits platform with various discounts
- Wellbeing support, workshops, and advice
- 28 holidays including eight bank holidays, with more holidays after two-year service
- Cash-back health benefits, including optical, dental, chiropractor and physio services
- Discounted gym membership
- Access to Wellbeing platform and ses

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