Head of People Operations

4 weeks ago

London, United Kingdom CBRE Full time
ABOUT USAs the worlds largest commercial real estate services and investment firm, CBRE offers a wealth of career opportunities in a variety of integrated services. With more than 115,000 employees serving real estate investors and occupiers through more than 530 offices worldwide, CBREs world-class aspiration is to be recognized among the worlds best large companies. We are invested in the professional development and unique needs of our diverse employees and strive to create an inclusive environment that allows our employee to bring their full selves to work.
PRIMARY ROLE OBJECTIVEThe Head of People Operations for EMEA is accountable for the smooth and efficient delivery of core Enterprise People Services across all EMEA Countries. The overachieving objective is to drive transformation of the Operating model whilst maintaining core HR services across the Employee life cycle. Services are delivered leveraging Enterprise systems, technology, processes, third party Vendors and policies to deliver a positive Employee experience whilst achieving compliance and efficiency standards.This role collaborates and works closely with other Corporate Functions, including Finance, Digital & Technology, People Systems, Compliance and Legal. EMEA includes 34 Countries, including the United Kingdom, Ireland, Spain, Poland, Germany, Netherlands, Italy, France, Denmark, Switzerland, Sweden, Czech Republic, Belgium, Finland, Norway and Luxembourg. There are approximately 36,000 Employees across the region and the People Operations function includes two EMEA based delivery centers in addition to Country based Operations teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads and advocates for the People transformation agenda across the region, which includes developing plans and directing efficiencies and modernization of functional HR services across the entire Employee Life Cycle, including Payroll. Drives the strategic direction and oversight of the regions People Service Centres, which delivers core People services across the EMEA region. Leads Operations teams accountable for the effective delivery of People Services to agreed Service Levels, ensuring that compliance and audit controls are met to minimize risks and service failures. Participates in planning & delivering the global People Strategy roadmap priorities for Operational Excellence projects with People Operational deliverables. Approves regional and country plans. Manages Senior Leadership relationships within the People Community and Business segments to support the transformation agenda and gain support for execution. Embeds a solution and service culture within People Operations, looking for opportunities to engage and develop teams and leaders, adding value to other functional areas within the People Community. Sets and manages People budgets in conjunction with Finance and partners with Country budget owners on requirements and allocation methods. Responsible for ensuring teams deliver Operations to minimum standards across Controls, Business Continuity Planning, SOX Controls, Compliance and Privacy. Supports implementation of revised or new standards for enterprise-wide initiatives. Partners with COE Leaders to support and develop appropriate policies and operational solutions related to other People functional areas, including Talent Acquisition, Compensation & Benefits and Learning & Development.
QUALIFICATIONS AND SKILLS: Experience in People Operations Transformation in MNCs where influencing and collaborating within multiple matrix stakeholders is needed to deliver shared outcomes Strong leadership skills, ability to build capability and coach to improve effectiveness within teams, Strong business acumen with the ability to leverage data to track performance and identify opportunities for additional value Gravitas and visibility to sell the strategy and transformation approach, listen to feedback and incorporate into future plans and adapt as needed Solution and results oriented; skilled at driving outcomes through influence and building strong relationships Experience with implementation and transformation of operating models which may include offshoring, outsourcing or automation and experience transitioning of Shared Services environment Significant experience working across EMEA or multi- geography, with experience balancing statutory requirements across multiple functions of Human Resources

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