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Multi Services Assistant
4 months ago
Multi Services Assistant
Salary: £24,500 per annum plus company benefits
Location: Basingstoke, RG21 4DZ
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm with 1 hours unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Office, Team Leader and Admin Support Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
Taking and passing on accurate messages Manage room and hospitality bookings, including setting up rooms Supervise and assist at events (including evening events as agreed overtime) Deliver an exceptional electronic and hard copy file management service Return or add documents to existing client files Work with the practice management system to log and record documents Handle and administer closed files as requested Sort, scan, rename and distribute incoming mail Provide photocopying, scanning, and printing as per customer instructions Collect and complete any information required for billing or client charge back data Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders Stationary ordering and delivering to specific areas of the office Maintaining the highest levels of customer servicePersonal attributes
Administrative experience is essential Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment Well presented with a professional manner Flexible, computer literate and a quick learner Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills Hands on team worker High degree of attention to detail, ability to retain high levels of concentration in a busy working environmentRewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday, plus bank holidays Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
