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Radiology Administrator

4 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

An excellent opportunity has arisen for a Radiology Administrator role to join our busy Administrative and Clerical team in the Ultrasound Radiology Department at NUH. We will require an enthusiastic and conscientious team player with excellent communication skills who will need to be well motivated and reliable. It will be essential that the post holder can demonstrate excellent communication skills and be an organised individual, as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.

Good customer care is essential in this must be educated to GCSE level, with grade C or above in English and Maths. Computer skills are essential in this role and experience in using Microsoft Word and Outlook is necessary. Knowledge of our hospital computer systems such as Medway, DHR Unity and CRIS systems is desirable.

The successful candidate must be able to work across all sites of NUH, Queens Medical Centre, City Hospital and The Treatment Centre. The hours of work will be between the hours of 8:30am to 4:30pm. We are open 5 days a week and you will be on a rota so flexibility will be required.

There are exciting plans in development to create a new Community Diagnostic Centre in the City Centre which will be managed by NUH Radiology. There may be a requirement for staff to rotate to this location as part of this role.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Taking telephone queries from patients.

Booking/amending appointments depending on the urgency of the referral.

Working on a busy reception and dealing with patients face to face.

Management of email inboxes.

Liaising with colleagues and clinical staff of all levels.

General Administration

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.

With a vision of working together to be the best for patients, the Radiology Administrator will be will be required to work flexibly across all areas of the Radiology Directorate. To provide general clerical,administrative and reception duties, maintain service levels and work in a call centre environment. This will include receiving and processing imaging referrals and making appointments using the Computerised Radiology Information System (CRIS) in line with Trust waiting time standards. The post holder will answer calls from patients, external and internal referrers delivering a high standard of customer service. You will be required to closely liaise with patients, hospital administrative and clinical staff in order to provide a prompt and quality patient focused is essential that all staff are aware of the need for flexible working arrangements, as individuals must be prepared to work in all areas of the department and on either campus when necessary to maintain service level.

Person Specification

Training & Qualifications

Essential

GCSE English and Maths at Grade C or equivalent Experience in Microsoft Office

Desirable

Knowledge of hospital computer systems, Medway PAS, CRIS, NOTIS

Experience

Essential

Experience of working in reception environment Experience of customer services/dealing with the public - F2F or telephone

Desirable

Previous Call Centre / Booking office experience Previous experience of working in the NHS in a patient facing role

Communication and relationship

Essential

Able to communicate effectively Ability to demonstrate initiative Able to work effectively as part of a team Can work under pressure with minimal supervision

Analytical and Judgement skill

Essential

Ability to use own judgement and know when to refer issues on to appropriate members of staff

Desirable

Ability to analyze a situation and propose improvements

Planning & organisation skills

Essential

Good time management skills in a pressured environments

Physical skills

Essential

Able to sit at a keyboard and computer screen for long periods of time

Other requirements

Essential

Able to be flexible with hours Able to work at all NUH sites Understanding of trust values and behaviours