Operations Partnership Lead

1 week ago

Petersfield, United Kingdom Vanquis Bank Full time

Operations Partnership Lead

Location:  Chatham/Bradford/Petersfield

Salary:  

Closing Date: Monday 08 July 2024

Operations Partnership Lead

Location: Bradford, Chatham or Petersfield

We are happy for you to be based in Bradford, Chatham or Petersfield but please note that occasional travel will be required to our other offices

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’, LinkedIn Learning for all

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

This role is part of the Operations Outsource team that manage delivery to requisite standards by our outsourced and offshore partners. These partnerships perform a significant proportion of our Centres of Excellence’ onboarding, service, and collections activity, for all product lines.

This role will be responsible for supporting the Operations Partnership Managers with the daily activities associated to the running of each outsourced business unit and ensuring customers across each product are supported by sharing best practice.

This role will involve site visits outside of the UK as and when required, to work closely with the frontline teams within our outsourced and offshore partners to improve the service we deliver, for the benefit of our customers, the partnership, and other stakeholders.

In your day-to-day role, as an Operations Partnership Lead you will:

Support the delivery and performance against key customer success measures and standards for the outsource partnerships consistent with those in-house across all products Training, onboarding and delivery of competent colleagues against a set of core success measures Ensure aligned brand, culture and colleague engagement in partner sites Support the delivery of exceptional customer experience and great customer outcomes through sharing of best practice and standard setting Supporting customer outcome marking, coaching and standard setting for colleagues across the partnerships – leading by example Liaise with internal stakeholders to identify development trends across partnerships and plan appropriate training and upskilling sessions Ensure outsource colleagues are equipped with the relevant skills to service customers and introducers across VBG’s products and services Onsite visits to offshore partners (outside of the UK)at an agreed frequency to act as key support Effectively liaise and work alongside key stakeholders across the wider VBG Ability to demonstrate how to put customers at the heart of what the business does with a focus on preventing customer detriment Ensure right level of capability, skills, and engagement are presented to offshore partner

Knowledge and expertise

Comprehensive understanding of the credit service, VBG’s products and services and customer needs Understand and adhere to financial regulatory requirements, in particular those around outsourced partnerships Understanding of the organisation’s various credit propositions: Loans, Cards and Vehicle Finance and how to effectively manage delivery of the best customer experiences in each of the areas of onboarding, service and early-stage collections Knowledge of the drivers of the 3C performance model and how it shapes a balanced approach to employee performance management Understand the cultural differences with our offshore outsource partnerships and able to effectively translate information in a digestible and engageable format

What will make you stand out?

Previous experience working in operational leadership for creditor/lending company with affordability and creditworthiness impact Extensive experience at working in a regulated customer operations environment with the application of more recent regulatory changes Skilled at both written and verbal communications Experienced in managing and maintaining professional working relationships, both internally and externally Knowledge of financial difficulty and vulnerable customer outcomes in VBG

The interview process:

Up to 30minute telephone call with a member of the Talent Acquisition team Up to 60 mins with the hiring team – Competency based Final interview with Devon Pink (Senior Customer Operations Manager)

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life. 

  • Finance Business Partner

    2 months ago

    Petersfield, United Kingdom Venture Recruitment Partners TA Chilworth Partnership Ltd Full time

    Our client, a well-known manufacturing business is looking for a Finance Business Partner to join their team in Petersfield. Our client is going through a period of growth and is looking to expand their finance function. As the Finance Business Partner you will be responsible for preparing accounts and budgets for various teams and business partnering with...

  • Mobile Catering Unit Manager

    2 weeks ago

    Petersfield, Hampshire, United Kingdom Shared Services Partnership Full time

    Job Details:Hourly Rate: £ £12.51 per hour plus 45p mileage allowanceWork Location: Herne Junior School, Petersfield (Multi Site working)Hours per week: Monday to FridayContract Type: Permanent, Term Time OnlyPassionate about food and working in diverse locations?Join our teamAt Education Catering, we are dedicated to serving children with healthy meals...

  • Finance Business Partner

    2 weeks ago

    Petersfield, Hampshire, United Kingdom Venture Recruitment Partners TA Chilworth Partnership Ltd Full time

    Our client, a well-known manufacturing business is looking for a Finance Business Partner to join their team in Petersfield.Our client is going through a period of growth and is looking to expand their finance function.As the Finance Business Partner you will be responsible for preparing accounts and budgets for various teams and business partnering with...

  • Highways Operative

    2 weeks ago

    Petersfield, United Kingdom M Group Services Full time

    **Highways Maintenance Operative, Petersfield** **25 Days Holiday + 8 Bank Holidays** **Generous Pension scheme / Life assurance** **LGV / HGV Driver / NRSWA Training** **Overtime / Out of hours / Standby bonus / Winter service** **Referral scheme/Holiday purchase scheme / Cycle to work scheme** **Employee discount platform** Milestone Infrastructure...

  • IT Service

    3 weeks ago

    Petersfield, United Kingdom Broster Buchanan Ltd Full time

    IT Service & Operations Manager Location Hybrid Hampshire Salary £60,000 - £67,000 Broster Buchanan is partnered with an organisation that is looking for an IT Service & Operation Manager. This is a brand new role which will Manage the operational IT service delivery with 3rd party partners and direct delivery of services. This role is criticalto...

  • Highways Operative

    3 weeks ago

    Petersfield, United Kingdom M Group Services Full time

    **Highways Maintenance Operative, Petersfield** **25 Days Holiday + 8 Bank Holidays** **Generous Pension scheme / Life assurance** **LGV / HGV Driver / NRSWA Training** **Overtime / Out of hours / Standby bonus / Winter service** **Referral scheme/Holiday purchase scheme / Cycle to work scheme** **Employee discount platform** Milestone Infrastructure...

  • Operations Executive

    4 days ago

    Petersfield, United Kingdom Futures Recruitment Services Ltd Full time

    Operations Executive3 days at HO – Petersfield (Monday – Wednesday)2 days Hybrid (Thursday – Friday)Salary Up to £31KLocation: Petersfield Futures Recruitment Services Ltd is currently seeking an experienced Operations Executive on behalf of our client, a leading training provider. If you have a background in Customer Service and are skilled in...

  • Operations Executive

    4 days ago

    Petersfield, United Kingdom Futures Recruitment Services Ltd Full time

    Operations Executive3 days at HO – Petersfield (Monday – Wednesday)2 days Hybrid (Thursday – Friday)Salary Up to £31KLocation: Petersfield Futures Recruitment Services Ltd is currently seeking an experienced Operations Executive on behalf of our client, a leading training provider. If you have a background in Customer Service and are skilled in...

  • Operations Executive

    3 days ago

    Petersfield, United Kingdom Futures Recruitment Services Full time

    Operations Executive3 days at HO – Petersfield (Monday – Wednesday)2 days Hybrid (Thursday – Friday)Salary Up to £31KLocation: Petersfield Futures Recruitment Services Ltd is currently seeking an experienced Operations Executive on behalf of our client, a leading training provider. If you have a background in Customer Service and are skilled in...

  • Senior Manager, Quality Operations

    3 weeks ago

    Petersfield, United Kingdom Workshop Recruitment Full time

    **Senior Manager, Quality Operations** **Full-time, permanent, 8:15-16:30 Mon-Fri** **Petersfield** **£60k - £65k** **Description** Our client is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products, currently looking to fill the position of Senior Manager, Quality Operations within the...

  • Senior Manager, Quality Operations

    2 weeks ago

    Petersfield, Hampshire, United Kingdom Workshop Recruitment Full time

    Senior Manager, Quality OperationsFull-time, permanent, 8:15-16:30 Mon-FriPetersfield£60k - £65kDescriptionOur client is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products, currently looking to fill the position of Senior Manager, Quality Operations within the QA department to lead an...

  • Depot Operative

    1 week ago

    Petersfield, United Kingdom Clear Channel UK Full time

    **Do you have experience working in a Warehouse environment?** **Are you happy to work unsupervised, using your own initiative?** **Looking to join a company with a great culture, who value your hard work?** If this sounds like you then we might just have the opportunity you have been waiting for! We’re looking for a dedicated **Depot Operative** to...

  • Apprentice Highways Maintenance Operative

    2 weeks ago

    Petersfield, United Kingdom M Group Services Full time

    **Apprentice Highways Maintenance Operative** **Petersfield, Hampshire** 21 days annual leave + bank holidays Generous pension/Life & personal accident assurance Employee discount platform Milestone Infrastructure is currently looking to recruit Apprentice Highways Maintenance Operatives to work on our Hampshire Highways Contract contract in...

  • Data Integrity

    3 weeks ago

    Petersfield, United Kingdom Workshop Recruitment Full time

    **Data Integrity & Validation Lead** **Full-time, permanent, 8:15-16:30 Mon-Fri** **Petersfield** **£58k - £64k** **Description** Our client is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products, currently looking to fill the position of Data Integrity & Validation Lead to join an...

  • Operations Executive

    2 weeks ago

    Petersfield, United Kingdom The Payroll Centre Full time

    Reporting to:Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Group Operations Manager / Group Operations & Event Team LeaderFull Time / Permanent3 days at HO – Petersfield (Monday – Wednesday)2 days Hybrid (Thursday – Friday)(May be asked to work at HO on Hybrid days on...

  • Apprentice Highways Maintenance Operative

    4 weeks ago

    Petersfield, United Kingdom Milestone Infrastructure Full time

    **Apprentice Highways Maintenance Operative** **Petersfield, Hampshire** 21 days annual leave + bank holidays Generous pension/Life & personal accident assurance Employee discount platform Milestone Infrastructure is currently looking to recruit Apprentice Highways Maintenance Operatives to work on our Hampshire Highways Contract contract in...

  • Data Integrity Site Lead

    4 weeks ago

    Petersfield, United Kingdom The Estée Lauder Companies Full time

    The Estée Lauder Companies is currently recruiting for our Data Integrity Site Lead to join an experienced and committed team at Whitman Laboratories where as a team we manufacture around a fifth of Estée Lauder’s global sales output. The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup,...

  • Operations Executive

    2 weeks ago

    Petersfield, United Kingdom The Payroll Centre Full time

    Reporting to: Group Operations Manager / Group Operations & Event Team LeaderFull Time / Permanent3 days at HO – Petersfield (Monday – Wednesday) 2 days Hybrid (Thursday – Friday) (May be asked to work at HO on Hybrid days on occasions) About Us The Payroll Centre Providing expert payroll training and qualifications for more than 25 yearsThe Payroll...

  • Operations Executive

    2 weeks ago

    Petersfield, United Kingdom The Payroll Centre Full time

    Reporting to: Group Operations Manager / Group Operations & Event Team LeaderFull Time / Permanent3 days at HO – Petersfield (Monday – Wednesday) 2 days Hybrid (Thursday – Friday) (May be asked to work at HO on Hybrid days on occasions) About Us The Payroll Centre Providing expert payroll training and qualifications for more than 25 yearsThe Payroll...

  • Operations Executive

    2 weeks ago

    Petersfield, United Kingdom The Payroll Centre Full time

    Reporting to: Group Operations Manager / Group Operations & Event Team LeaderFull Time / Permanent3 days at HO – Petersfield (Monday – Wednesday) 2 days Hybrid (Thursday – Friday) (May be asked to work at HO on Hybrid days on occasions) About Us The Payroll Centre Providing expert payroll training and qualifications for more than 25 yearsThe Payroll...