Care Coordinator

2 weeks ago

Huntingdon, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Job summary

The Intermediate Care Service offers care and therapy support to patients in the Cambridgeshire and Peterborough health system following an acute hospital admission, to step down from community hospital or prevent admission. The service runs seven days a week 0700 - 2200. The vision of the service is to provide outstanding, patient focused, community based health care and therapy, optimising peoples potential to achieve their goals by supporting earlier discharge from hospital as part of the HomeFirst model.

The job role is to provide leadership and management to the band 4 assistant care coordinators and band 2 and 3 integrated care workers working in the Intermediate Care Locality. Working in alignment with, and under direction of the Senior Care Co-ordinator, the post holder will ensure the smooth implementation of tasks and responsibilities assigned to care coordination regarding allocations, care planning, referrals, pending list management and patient flow.

Main duties of the job

The post holder will also act as leader and manager to the care coordination team and be a key enabler for collaborative working between care coordination, the integrated care workers and the therapy and nursing staff.

To provide leadership and management (in alignment with the supervision structure) to the team including undertaking appraisals, supervision, training and development of bands 2, 3 and 4 staff.

The post holder will assist the Senior Care Coordinator and Intermediate Care Team Lead to monitor and report on quality, productivity, and patient flow in line with internal KPI's.

Where required, to visit patients in the community to ensure quality, support patient flow and manage any issues required, relating to the delivery of care.

To be responsible for dealing with telephone complaints/ enquiries and other communications with a high degree of tact, diplomacy, and confidentiality in line with CPFT procedures and policies.

To lead and manage the recruitment in line with processes and policies for all integrated care workers and band 4 care coordination staff.

The post holder will also be expected to support the Senior Care Coordinator in the supervision, development and appraisal of the assistant care coordination staff and integrated care workers

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of our ethnic minority and LGBTQ+ communities.

Job description

Job responsibilities

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.

For the full description and responsibilities please see the attached job description and personal specification

To provide leadership and management (in alignment with the supervision structure) tothe team including undertaking appraisals, supervision, training and development ofbands 2, 3 and 4 staff The post holder will assist the Senior Care Coordinator and Intermediate Care Team Leadto monitor and report on quality, productivity, and patient flow in line with internal KPIs. Where required, to visit patients in the community to ensure quality, support patient flowand manage any issues required, relating to the delivery of care To be responsible for dealing with telephone complaints/ enquiries and othercommunications with a high degree of tact, diplomacy, and confidentiality in line withCPFT procedures and policies. To lead and manage the recruitment in line with processes and policies for all integratedcare workers and band 4 care coordination staff.

*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website

Person Specification

Experience

Essential

Experience of staff management or supervision of other staff. Experience of care coordination or equivalent case management or administrative role. Understanding of and/or evidence of working within intermediate care or discharge planning pathways. Evidence of successful working within multi-disciplinary teams. Evidence of managing workload and ability to prioritise. Evidence of supervision training and/or experience oKnowledge of safeguarding policies and procedures.

Desirable

Experience of working with wider stakeholder groups

Education/Qualifications

Essential

Level 4 in Business Administration/ A Levels or equivalent acquired through experience. 5 GCSEs Grade A-C or 9-4 including English.

Skills & Abilities

Essential

Knowledge of SystmOne Evidence of leadership ability, able to influence, involve and develop individuals and teams. Able to demonstrate commitment to high quality care and service provision Decision making and problem-solving skills Ability to use performance management information and demonstrate understanding of performance information

Knowledge & Understanding

Essential

Be able to challenge and manage unacceptable behaviour

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