Dispatch Coordinator

Do you have experience of dispatching engineers / technicians to jobs? Are you looking to join a company that will offer the chance of future career progression?
Our client based in Huntingdon is seeking an Dispatch Coordinator to join them on a full time permanent basis working a 40 hour working week Monday to Friday either 8am-4.45pm or 9.15am-6pm. You will be placed on a fixed working pattern of either set of hours. This role will offer hybrid working following completion of successful probationary period of 6 months (3 days in the office, 2 days from home)
Responsibilities
As Dispatch Coordinator, you will be responsible for:-
* Liaising with customers to arrange technicians to attend their properties for works to be undertaken.
* Planning technician diaries and workloads
* Making outbound calls to customers to arrange suitable appointment times
* Respond to and resolve customer queries
* Attend occasional customer visit
* During peak periods you may assist in taking business overflow calls to meet SLA's.
Skills required
To be considered for the Dispatch Coordinator position, you will have experience of:-
* Managing engineer / technician diaries
* Allocating workloads
* Strong customer service and communication skills
* The ability to work to deadlines and prioritise workload.
* You will have a good geographical knowledge of the UK.
Benefits
Our client offers superb employee benefits including basic salary of £26,329, potentia; of annual bonus, 25 days paid annual leave plus bank holidays, pension, social events, employee assistance programme. health care scheme and life assurance (after probationary period).
Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

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