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Customer Service Team Lead

4 months ago

Leicester, United Kingdom Get Laid Beds Full time

Customer Service TeamLead

Salary:29000 with additional 3000 loyaltybonuses

Hours:Monday Friday 9am 5pm Occasional Saturday working on a rota basis(circa 1 in 4 Saturdays). Some flexibility required until 8pm onoccasion.

GetLaid Beds is expanding and we need YOU

Anexciting NEWopportunity has become available to support our amazing CustomerService Manager. We are looking for the right person to take thispositionon.

AsCustomer Service Team Leader you will be a trustworthy responsibleand a highly reliable member of the Customer Service team. You areto assist the existing Management team with guiding a team ofCustomer Service Administrators through their daily tasks andongoing queries. You will need to be able to make the correctinformed decision when faced with unique challenges orquestions.

TheRole:

Firstand foremost you will lead by example and provide the best customerservice to our customers.
Youare required to adhere to and assist in enforcing best practiceswithin the Customer Service team. You will actively guide a team ofCustomer Service Administrators work alongside the TechnicalSupervisor and report directly to the Customer ServiceManager.
Thisnew role will play a key part in ensuring the smooth daily runningof the Customer Service team alongside completing your specificdailytasks.


Experience:

  • Previousexperience in an office or administrative supervisoryrole.

  • Strongknowledge of customer service principles andpractices.

  • Excellentphone etiquette and communicationskills.

  • Proficiencyin using computersystems.

  • Demonstratedability to assist and guide a teameffectively.

  • Strongorganisational and clericalskills.


Responsibilities

  • Assistin managing a team of Customer ServiceAdministrators.

  • Trainnew employees on company policies procedures and customer servicebestpractices.

  • Monitorand evaluate performance with the guidance of the Customer ServiceManager.

  • Providecoaching and feedback to improve performance and ensure highqualitycustomerinteractions.

  • Handleescalated customer inquiries or complaints in a professional andtimelymanner.

  • Collaboratewith other departments to resolve complex customerissues.

  • Maintainaccurate records of customer interactions andtransactions.

  • Assistin developing and implementing customer service policies andprocedures.

  • Allaspects of front line Customer Service and other duties asrequired.

  • Occasionallyyou will be required to assist with the opening and closure of thebusiness within the full opening hours of the customer servicehours.


Benefits

  • 35hweek permanent position: Because we believe in the power of beautysleep.

  • 9am5pm with 1 hour lunch: Fuel up for your daily adventures We willrequire some flexibility here opening hours are 9am 8pm we may needcover until 8pm onoccasions.)

  • Werotate working on a Saturday (about every 4th Saturday) where hoursare 10am 4pm. If you work a Saturday we offer a day off during theweek.

  • Incrementalannual bonus after 2 3 and 4 years of service 1000 each year so in4 years you could be earning32

  • Wework on Bank Holidays (except Christmas Day and Boxing Day): You llget to use your 28 days holiday whenever you like Bank Holidayhours are 10am4pm.

  • Freeonsite parking free tea andcoffee

  • Statutorypension

  • Generousproductdiscounts

  • Tabletennis just forfun

  • Fullequipped kitchen at your disposal all your culinaryneeds


ApplyNow


Readyto make your mark Apply now and start your journey with Get LaidBeds. Our application process includes an informal conversationabout the role and a twostage interview process with our Marketingteam (one by video and one at our head officeBarn).


GetLaid Beds is more than just a workplace; its where your careerdreams come true. Lets build a brighter comfier futuretogether



Customer service