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Tenancy Officer

4 months ago

Bristol, United Kingdom Brunelcare Full time

Do you have excellent communication and customer service skills? Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people?

We have an exciting opportunity for a Tenancy Officer to join our friendly Housing team providing advice and guidance to our residents. So apply today and be part of something more

About the role

As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations. You will also:

  • Provide advice and guidance to tenants, leaseholders and other occupiers on matters of housing law, welfare entitlements and tenants’ rights

  • Maintain overall responsibility for all tenancy matters

  • Keep abreast with changes from relevant regulatory bodies (HCA) and key industry legislation and good practice

  • To take responsibility for the day-to-day management of tenancies within a defined patch of properties, ensuring our properties are managed to the highest possible standard and condition.


About you

  • The ideal candidate will have a qualification in Housing or relevant experience within the social housing sector or similar

  • Knowledge of Housing Law, Housing and Neighbourhood Management issues and good practice

  • Excellent customer service and communication skills, both written and verbal

  • Self-managing and target driven with strong organisational and interpersonal skills

  • Valid UK Driving License and access to own transport/vehicle.


Job Benefits

  • Equivalent to 25 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 28 after 5 years’ service (pro-rata)

  • Buy & Sell Holiday Scheme

  • Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments

  • 45p mileage allowance (per mile)

  • Free enhanced DBS Check 

  • Blue Light Card discount service, offering online and high street discounts

  • Cycle to Work Scheme

  • Company Sick Pay 

  • Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available

  • £200 refer a friend bonus


About Us

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Please be aware this advert may close early if sufficient applications are received, so please apply at your earliest convenience.